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Guest relations manager Jobs in Montreal, QC

Last updated: 1 day ago
Guest Services Manager

Guest Services Manager

Marriott InternationalMontreal, QC, Canada
CA$62,000.00–CA$78,000.00 yearly
Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk...Show moreLast updated: 30+ days ago
  • Promoted
Guest Attendant

Guest Attendant

Chartwell Résidences pour retraitésCandiac, QC, Canada
Full-time
The Health Care Aide is responsible for assisting residents with the activities of daily living in a safe and caring manner. As a member of the nursing team, they support and encourage the residents...Show moreLast updated: 9 days ago
  • Promoted
Spécialiste, Relations Conseillers / Advisor Relations Specialist

Spécialiste, Relations Conseillers / Advisor Relations Specialist

Groupe financier PEAK / PEAK Financial GroupMontreal, QC, Canada
Full-time +1
Spécialiste, Relations Conseillers.En favorisant une culture de confiance, PEAK s'efforce de maintenir un environnement collaboratif, ainsi que des relations amicales entre les employés, dignes d'u...Show moreLast updated: 10 days ago
  • Promoted
Analyst, Client Relations | Analyste, Relations Clients

Analyst, Client Relations | Analyste, Relations Clients

PineStone Asset Management Inc.Montreal, QC, Canada
Full-time +1
Title : Analyst, Client Relations.Position Type : Permanent, Full Time.PINESTONE ASSET MANAGEMENT INC.Based in Montreal, PineStone Asset Management Inc. PineStone is focused exclusively on helping cli...Show moreLast updated: 10 days ago
  • Promoted
Carrier Relations / Dispatch - 3PL

Carrier Relations / Dispatch - 3PL

Randstad CanadaMontréal, Quebec, CA
Full-time +1
Quick Apply
Industry : Third-Party-Logistics (Transportation).Third-Party-Logistics company focusing Over the Road shipments across North America is seeking a DISPATCHER / CARRIER RELATIONS Representative.The D...Show moreLast updated: 1 day ago
Gestionnaire principal, Relations aux employés / Senior Manager, Employee Relations

Gestionnaire principal, Relations aux employés / Senior Manager, Employee Relations

Amazon Canada Fulfillment Services, ULCMontreal, Quebec, CAN
CA$75,000.00–CA$110,000.00 yearly
L'équipe des relations aux employés d'Amazon soutient les employés des opérations d'Amazon Amérique du Nord et les dirigeants sur le terrain, et nous sommes à la recherche d'un directeur des relati...Show moreLast updated: 30+ days ago
  • Promoted
Human Relations Officer

Human Relations Officer

SeresproMontreal, QC, Canada
CA$100,000.00 yearly
Full-time
Join SERESPRO : Exceptional Opportunities, Competitive Salaries, and Unmatched Support!.At SERESPRO, we are proud to be the go-to partner for the most lucrative contracts in Quebec.Montreal, Laval, ...Show moreLast updated: 4 days ago
  • Promoted
Directeur des Relations Publiques

Directeur des Relations Publiques

Four SeasonsMontréal, QC, CA
Full-time
DIRECTEUR DES RELATIONS PUBLIQUES .Division : Ventes et Marketing .Relève de : Directrice Marketing .En raison des lois locales, nous donnons la priorité aux candidats qui ont l'autorisation de tra...Show moreLast updated: 19 days ago
  • Promoted
Chef, Communication et relations communautaires / Lead, Communication & Community Relations

Chef, Communication et relations communautaires / Lead, Communication & Community Relations

GSKMontréal, QC, CA
Full-time
Êtes-vous prêt à avoir un impact significatif dans un environnement dynamique et en constante évolution ? Nous sommes à la recherche d'un leader visionnaire qui s'épanouit dans la complexité et qui...Show moreLast updated: 11 days ago
Guest Experience Leader

Guest Experience Leader

McDonald'sLa Prairie, QC, CA
Full-time
We are more than just your local restaurant.We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.Canadian famili...Show moreLast updated: 30+ days ago
Guest Services agent

Guest Services agent

Germain HôtelsMontréal, QC H3A1Y9, CA
CA$15.00 hourly
Full-time
The Guest services agent will be responsible, amongst other things, for the following : Receive and process individual reservations (telephone, online, travel agents), respond to emails addressed to...Show moreLast updated: 30+ days ago
  • Promoted
Advisor, Client Relations

Advisor, Client Relations

National BankMontreal, QC, Canada
Full-time
A career as an Insurance Advisor in the National Bank Insurance team at National Bank means acting as a customer service specialist for our numerous National Bank clients.Through your customer serv...Show moreLast updated: 4 days ago
  • Promoted
Conseiller, relations clients

Conseiller, relations clients

Banque NationaleMontréal, QC, Canada
Full-time
Une carrière en tant que Conseiller en assurance dans l’équipe de Banque Nationale Assurances, à la Banque Nationale, c’est agir à titre de spécialiste en service à la clientèle pour nos multiples ...Show moreLast updated: 4 days ago
Employee relations & investigations manager (bilingual)

Employee relations & investigations manager (bilingual)

ADP (Automatic Data Processing)Montreal, QC
Full-time
ADP is hiring an Employee relations & investigations manager (bilingual).Are you looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress?.Are you a...Show moreLast updated: 5 days ago
  • Promoted
CONSEILLER RELATIONS DE TRAVAIL

CONSEILLER RELATIONS DE TRAVAIL

Défis RHBoucherville, Qc
Conseiller en Relations de Travail.Notre client, une entreprise en forte croissance dans le domaine manufacturier, recherche un. Conseiller en Relations de Travail.Conseiller en Relations de Travail...Show moreLast updated: 30+ days ago
  • Promoted
Public Relations Specialist

Public Relations Specialist

Transformer TableMontreal, QC, Canada
CA$60,000.00 yearly
Full-time +1
Public Relations Specialist (Copywriting / Media Outreach).The Public Relations Specialist will be responsible for shaping and maintaining Transformer Table’s positive public image through impactful ...Show moreLast updated: 10 days ago
Spécialiste, Relations publiques

Spécialiste, Relations publiques

EYMontréal, Québec, CA, H3A 0A8
CA$45.00–CA$52.00 hourly
Chez EY, vous aurez l’occasion de bâtir une carrière aussi unique que vous l’êtes.Et grâce au volet mondial, au soutien, à la culture inclusive et à la technologie, vous pourrez devenir la meilleur...Show moreLast updated: 30+ days ago
  • Promoted
Agent de relations humaines

Agent de relations humaines

CISSS de la Montérégie-CentreLongueuil, QC, Canada
Full-time
Le Centre intégré de santé et de services sociaux de la Montérégie-Centre (CISSSMC) a une vision fortement axée sur l'humanisation des soins et des services. Tous évoluent dans un écosystème qui asp...Show moreLast updated: 9 days ago
Guest Services Manager

Guest Services Manager

Marriott InternationalMontreal, QC, Canada
30+ days ago
Salary
CA$62,000.00–CA$78,000.00 yearly
Job type
  • Full-time
Job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

    • Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serving as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

    • Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Responds to and handles guest problems and complaints.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  • Ensures employees understand customer service expectations and parameters.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Managing Projects and Policies

  • Implements the customer recognition / service program, communicating and ensuring the process.
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures to maximize room revenue and control property occupancy.
  • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

    • Supporting Human Resource Activities

  • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.

    • Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Performs all duties at the Front Desk as necessary.
  • Runs Front Desk shifts whenever necessary.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

    • The salary range for this position is $62,000 to $78,000 annually.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Notification to Applicants : Le Centre Sheraton Montreal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email