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Guest relations manager Jobs in Montreal, QC

Last updated: 23 hours ago
Guest Services Manager

Guest Services Manager

Marriott InternationalMontreal, QC, Canada
CA$62,000.00–CA$78,000.00 yearly
Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk...Show moreLast updated: 30+ days ago
Gestionnaire principal, Relations aux employés / Senior Manager, Employee Relations

Gestionnaire principal, Relations aux employés / Senior Manager, Employee Relations

Amazon Canada Fulfillment Services, ULCMontreal, Quebec, CAN
CA$75,000.00–CA$110,000.00 yearly
L'équipe des relations aux employés d'Amazon soutient les employés des opérations d'Amazon Amérique du Nord et les dirigeants sur le terrain, et nous sommes à la recherche d'un directeur des relati...Show moreLast updated: 30+ days ago
  • Promoted
Public Relations Specialist

Public Relations Specialist

ValnetMontreal, QC, Canada
Job Title : Public Relations Specialist.Valnet and its diverse portfolio of brands maintain a strong, consistent presence across media channels. Based in our dynamic New York City office, this role d...Show moreLast updated: 17 days ago
Guest Experience Leader

Guest Experience Leader

McDonald'sMontreal, Quebec, Canada
Full-time
We are more than just your local restaurant.We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.Canadian famili...Show moreLast updated: 30+ days ago
Guest Services agent

Guest Services agent

Germain HôtelsMontréal, QC H3A1Y9, CA
CA$15.00 hourly
Full-time
The Guest services agent will be responsible, amongst other things, for the following : Receive and process individual reservations (telephone, online, travel agents), respond to emails addressed to...Show moreLast updated: 30+ days ago
Employee Relations Specialist

Employee Relations Specialist

DiabsolutMontreal
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Remote
Based on our continued growth, we currently have an exciting opportunity for an .Employee Relations Specialist (Bilingual). We are looking for an Employee Relations Specialist to join our People & C...Show moreLast updated: 30+ days ago
  • Promoted
Spécialiste, Relations Conseillers / Advisor Relations Specialist

Spécialiste, Relations Conseillers / Advisor Relations Specialist

Groupe financier PEAK / PEAK Financial GroupMontreal, QC, Canada
Full-time +1
Spécialiste, Relations Conseillers.En favorisant une culture de confiance, PEAK s'efforce de maintenir un environnement collaboratif, ainsi que des relations amicales entre les employés, dignes d'u...Show moreLast updated: 16 days ago
  • Promoted
Community Relations Advisor

Community Relations Advisor

Administration portuaire de QuébecMontreal, Canada
Full-time
From here, you can see far ahead!The Port of Quebec's vision? To be a Port recognized by citizens for its responsible management of the territory, respect for the environment and protection of biod...Show moreLast updated: 7 days ago
  • Promoted
Conseiller / ère, relations gouvernementales

Conseiller / ère, relations gouvernementales

Paradigme StratégiesMontreal, QC, Canada
Full-time
Conseiller – Relations gouvernementales.QUI SOMMES-NOUS ? : PARADIGMESTRATEGIES.Tu veux faire une différence? Influencer les décisions gouvernementales à tous les paliers? Offrir du conseil stratég...Show moreLast updated: 6 days ago
  • Promoted
Senior Advisor, Employee Relations

Senior Advisor, Employee Relations

National BankMontreal, QC, Canada
Full-time
A career as a Senior Advisor with employees relations at National Bank means standing out and acting as an expert through various mandates while evolving certain practices in employment law.It mean...Show moreLast updated: 28 days ago
  • Promoted
Specialiste des Relations avec les employes et relations de travail

Specialiste des Relations avec les employes et relations de travail

DHLLachine (Montréal), QC, CA
Permanent
Qu'est-ce qui fait la grandeur de DHL ? Nos employés ! Nous savons que les contributions individuelles de chaque employé font de nous le leader mondial de la livraison express et de la logistique.D...Show moreLast updated: 13 days ago
  • Promoted
CONSEILLER RELATIONS DE TRAVAIL

CONSEILLER RELATIONS DE TRAVAIL

Défis RHBoucherville, Qc
Conseiller en Relations de Travail.Notre client, une entreprise en forte croissance dans le domaine manufacturier, recherche un. Conseiller en Relations de Travail.Conseiller en Relations de Travail...Show moreLast updated: 30+ days ago
Senior Manager, Government Relations & Public Affairs

Senior Manager, Government Relations & Public Affairs

Lock Search GroupMontreal, Quebec
CA$105,446.00–CA$140,597.00 yearly
Senior Manager, Government Relations & Public Affairs.Our client, a leading multinational healthcare company, is in search of a Senior Manager, Government Relations to join their team.This role wil...Show moreLast updated: 30+ days ago
Labour Relations Advisor

Labour Relations Advisor

TransatDorval, QC, CA
CA$29.25 hourly
Our mission is to be the preferred airline of our customers and our team.Open-mindedness, care for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great thin...Show moreLast updated: 30+ days ago
Gestionnaire, Relations de travail / Labour Relations Manager

Gestionnaire, Relations de travail / Labour Relations Manager

Rio TintoMontreal, QC, CA
Full-time
Gestionnaire, Relations de travail.Faites partie d’un groupe axé sur la sécurité qui valorise l’inclusion.Joignez-vous à une entreprise mondiale de premier plan . Trouver de meilleures façons™ de fo...Show moreLast updated: 10 days ago
  • Promoted
Guest Attendant

Guest Attendant

Chartwell Résidences pour retraitéscandiac, QC, Canada
Full-time
The Health Care Aide is responsible for assisting residents with the activities of daily living in a safe and caring manner. As a member of the nursing team, they support and encourage the residents...Show moreLast updated: 1 day ago
  • Promoted
Conseiller-ère, relations publiques

Conseiller-ère, relations publiques

Agence de mobilité durable de MontréalMontréal, QC, CA
Permanent
À propos de votre futur employeur : .L’Agence de mobilité durable de Montréal est une organisation paramunicipale qui innove pour une mobilité plus durable, en gérant les espaces qui lui sont confié...Show moreLast updated: 16 days ago
  • Promoted
Conseiller principal, relations employés

Conseiller principal, relations employés

Banque NationaleMontréal, CA
Full-time
Une carrière en tant que Conseillère ou conseiller principal relations avec les employés à la Banque Nationale, c’est pouvoir se démarquer et agir à titre d’expert à travers des mandats variés tout...Show moreLast updated: 23 hours ago
Director, Client Relations

Director, Client Relations

International Financial GroupMontreal, Quebec
CA$40.00 hourly
Our client, a top Financial Institution in Canada is looking to hire a Director, Client Relations to their team for an initial 12-month contract. This role is operating on a hybrid model 1x a week i...Show moreLast updated: 30+ days ago
  • Promoted
Customer Relations Specialist

Customer Relations Specialist

Randstad CanadaMontréal, Quebec, CA
CA$50,500.00 yearly
Permanent
Quick Apply
Do you have a passion for helping others and a talent for finding creative solutions to challenges? Are you a strong communicator in English and French, who thrives in a dynamic, fast-paced environ...Show moreLast updated: 17 days ago
Guest Services Manager

Guest Services Manager

Marriott InternationalMontreal, QC, Canada
30+ days ago
Salary
CA$62,000.00–CA$78,000.00 yearly
Job type
  • Full-time
Job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

    • Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serving as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

    • Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Responds to and handles guest problems and complaints.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  • Ensures employees understand customer service expectations and parameters.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Managing Projects and Policies

  • Implements the customer recognition / service program, communicating and ensuring the process.
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures to maximize room revenue and control property occupancy.
  • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

    • Supporting Human Resource Activities

  • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.

    • Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Performs all duties at the Front Desk as necessary.
  • Runs Front Desk shifts whenever necessary.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

    • The salary range for this position is $62,000 to $78,000 annually.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Notification to Applicants : Le Centre Sheraton Montreal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email