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Front end developer • stettler ab
End User Computing Operations Lead
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Mission Thrift Store PonokaAlberta, CAEnd User Computing Operations Lead
Government of AlbertaRemote Alberta, Alberta- Full-time
- Remote
Role Responsibilities
Reporting to the End User Computing (EUC) Manager, the Operations Lead is a critical role in leading the way in how End User Computing services are managed and improved, as a core service, within the GoA. This position plays a critical role in shifting EUC services from a technical service offering to user-centric service offering that provides high-business value and increases user performance within the workplace to enable business partner outcomes.
The Operations Lead provides oversight and guidance to the End User Computing team; works with other Information Management and Technology (IMT) and business teams; provides leadership and direction to cross- functional project teams and contributes in the review, development and implementation of divisional service management processes that ensure consistent service management practices are utilized across government.
Responsibilities :
The Operations Lead is responsible for day to day planning, coordination, and prioritization of work assignments within the Operations Team. The Operations Lead has a broad scope of services that reaches across all GoA Users and has a significant impact to government ministries at all levels. The End User Computing Service is comprised of a portfolio of components and supporting services including, but not limited to, desktop hardware, software management, desktop imaging and core application packaging and deployments, VIP support services, mobile computing IT bars, mobile device management, network print support and boardroom support services.
Some of the role’s responsibilities include, but are not limited to :
- Staff Leadership
- Service Operations Ownership
- Service Evolution
- Service Level Management
- Financial Management
To be successful in this role, you must demonstrate excellent :