Front desk supervisor Jobs in Vancouver, BC

Last updated: 1 day ago

Promoted

Front Desk Manager

AccorHotelVancouver, British Columbia, Canada

CA$72,000.00 yearly

Step into the role of Front Desk Manager and oversee a seamless guest experience setting the standard for excellence in our Front Office operations!. An inclusive empowering and positive compan...Show moreLast updated: 30+ days ago

Front Desk Agent - Full Time

FAIRMONTVancouver, British Columbia, Canada

CA$29.85 hourly

Full-time

Why work for Fairmont Pacific Rim?.Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver . Complimentary meal through our Colleague...Show moreLast updated: 1 day ago

computer help desk supervisor

Spring Financial IncVancouver, BC, CA

CA$72,500.00 yearly

Permanent

Respond to users experiencing difficulties with computer.Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in respo...Show moreLast updated: 30+ days ago

Orangetheory is hiring : Assistant Studio Manager in Burnaby

OrangetheoryBurnaby, BC, United States

Full-time

Orangetheory - JobID : 100-151323182 [Guest Service Supervisor] As an Assistant Studio Manager at Orangetheory, you'll : Help provide leadership and daily direction to the sales and group personal tr...Show moreLast updated: 7 days ago

Orangetheory is hiring : Assistant Studio Manager in Burnaby

MediabistroBurnaby, BC, United States

Full-time

Promoted

Help Desk Analyst

Robert HalfVancouver, BC, CA

CA$22.00–CA$27.00 hourly

Temporary

Quick Apply

Robert Half is offering a contract opportunity for a Help Desk Analyst in the interior of British Columbia.The individual will be part of our IT team, providing first-line support to employees, add...Show moreLast updated: 3 days ago

Promoted

Front Desk Worker

Central City Housing SocietyVancouver, BC, Canada

CA$21.00 hourly

Full-time +1

Position : Front Desk Worker, Central City Housing Society.Located on the Skwxwú7mesh (Squamish) Nation xwməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Stó : lō and Səl̓íl...Show moreLast updated: 30+ days ago

front desk agent

Hospitality Inn HotelBurnaby, BC, CA

CA$18.50 hourly

Permanent

Secondary (high) school graduation certificate.Register arriving guests and assign rooms.Process group arrivals and departures. Take, cancel and change room reservations.Provide information on hotel...Show moreLast updated: 30+ days ago

clerk, hotel front desk

Best Western HotelVancouver, BC, CA

CA$19.00 hourly

Permanent

FRONT DESK SALES ASSOCIATE

EightSix NetworkBC

CA$16.00 hourly

Answer phone, book and change appointments, perform sales transactions.Provide team members with daily appointment bookings and ensure timeliness. Ensure the boutique / spa is clean, organized and inv...Show moreLast updated: 30+ days ago

front end supervisor - retail

Shoppers Drug MartRichmond, BC, CA

CA$24.00 hourly

Permanent

Secondary (high) school graduation certificate.Supervise staff (apprentices, stages hands, design team, etc.Authorize return of merchandise. Prepare reports on sales volumes, merchandising and perso...Show moreLast updated: 30+ days ago

Customer Service Supervisor (Front End Support)

Whole Foods MarketBurnaby, BC

CA$28.25 hourly

Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to en...Show moreLast updated: 30+ days ago

Promoted

Front Desk Representative-WFH

BPS GraphicsVancouver, British Columbia, Canada

Remote

Full-time

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns. Evaluate customer interactions and elevate issues to Online Chat Manager whe...Show moreLast updated: 1 day ago

Front Desk Coordinator

Dilawri Group of CompaniesVancouver, BC

CA$19.00–CA$22.00 hourly

Full-time

Looking for a great opportunity to work in Canada’s largest AutomotiveGroup? Join the Family today, the Dilawri Lifestyle is waiting for you!. Dilawri lifeis full of excitement, for aglimpse into th...Show moreLast updated: 5 days ago

front desk hotel clerk

Harbour House HotelSalt Spring Island, BC, CA

CA$18.50 hourly

Permanent

Education : Secondary (high) school graduation certificate.Experience : 1 year to less than 2 years.Register arriving guests and assign rooms. Process group arrivals and departures.Take, cancel and ch...Show moreLast updated: 30+ days ago

Front of House Supervisor

Boston Pizza International IncVancouver, BC, CA

CA$17.00 hourly

Front of House (FOH) Supervisor.A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations.This inclu...Show moreLast updated: 30+ days ago

FRONT DESK - CLOSING

Gold's Gym - British ColumbiaVancouver, BC, CA

CA$17.40 hourly

Part-time

Gold’s Gym West Broadway is hiring a part-time Gym Receptionist, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!.About Gold’s Gym...Show moreLast updated: 30+ days ago

Front Desk Attendant (Casual) (Burnham Place / PCA)

Coast Mental HealthVancouver, BC, CA

CA$23.42–CA$25.00 hourly

Part-time

In a manner consistent with the Coast’s mission, philosophy, policies and objectives and under the direction of the Housing Manager the Front Desk Attendant is responsible for monitoring the Front ...Show moreLast updated: 30+ days ago

Client Services Representative

The University of British ColumbiaUBC Off-Campus Sites, British Columbia, CA

CA$32.78 hourly

Part-time

Client Services Representative.Customer Service | Robson Square.Note : Applications will be accepted until 11 : 59 PM on the day prior to the Posting End Date above. At UBC, we believe that attracting ...Show moreLast updated: 30+ days ago

hotel front desk clerk

Panda Pod HotelRichmond, BC, CA

CA$20.00–CA$22.50 hourly

Full-time

Front Desk Manager

AccorHotelVancouver, British Columbia, Canada

30+ days ago

Salary

CA$72,000.00 yearly

Job description

Step into the role of Front Desk Manager and oversee a seamless guest experience setting the standard for excellence in our Front Office operations!

What is in it for you :

An inclusive empowering and positive company culture where we place people at the heart of everything we do
The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
Competitive salary starting at $72000 with annual performance evaluations and compensation reviews
Career development opportunities with national and international promotion opportunities
Complimentary shift meal through our Colleague Dining Program
Travel reimbursement program for a TransLink monthly pass
Extensive benefits package including medical dental vision life and disability insurance
Companymatched pension plan and ability to enroll in the ACCOR Group Registered Retirement Savings Plan (GRSP)
Starting at 10 days of paid vacation each calendar year increasing with length of service
One complimentary hotel stay with breakfast for two through our BE OUR GUEST program
Employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
Free learning programs through our Academies and discounted programs and courses through eCornell
Ability to make a difference through our Corporate Social Responsibility activities
Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

What you will be doing : Reporting to the Director of Front Office the Front Desk Manager is responsible for ensuring we provide the highest level of guest service and maintaining standards across all positions within the Front Office Department.

Guest :

Coordinates management of the Front Office Department to ensure smooth operations and the highest level of guest satisfaction.

Seeks feedback on guest satisfaction and resolves problems in alignment with our Mission Statement and philosophy of employee empowerment.

Drives continuous improvement in Reputation Performance Score (RPS) Upsell and ALL Enrollment as measured by JD Power & Associates through comprehensive action planning and regular evaluation of service delivery.

Oversees group business reviewing and ensuring the accuracy of conference resumes.

Oversees tour business collaborating with Reservations Housekeeping Guest Services and external partners.

Oversees the Guest Services Department including Doormen Bellmen and Valets.

Manages Crew Groups such as WestJet.

Performs any other tasks assigned by the management team.

Actual hours worked will fluctuate based on business needs.

Colleague :

Drives continuous improvement in Colleague Engagement results through active leadership inclusive action planning and followup.

Coaches and mentors employees fostering an environment for job fulfillment and career development at Fairmont Hotels and Resorts.

Balances operational administrative and colleague needs.

Provides passionate leadership toward achieving the companys vision.

Conducts and participates in monthly communication meetings.

Coordinates and conducts timely performance reviews for all team members.

Owner :

Maximizes room revenue by participating in yield management meetings and supporting Revenue Management strategies.

Reviews arrival reports including Fairmont Presidents Club and VIPs to ensure all special requirements are met.

Controls and provides feedback on labor and operational expenses.

Ensures effective utilization and productivity of staff through planning hiring scheduling and adhering to budgets.

Produces annual labor and capital budgets for the Front Desk.

Brand / RevPAR :

Ensures delivery of all core brand service standards and drives innovative creation of Local Standard Operating Procedures (LSOPs) based on current industry trends.

Role models the Service Essentials and Service Promises.

Develops implements and maintains new incentives to motivate employees and maximize hotel revenue.

Effectively manages inventory during high occupancy or soldout nights.

Safety / Security :

Knows all emergency procedures and general crisis management protocols including fire and emergency procedures handling of the Fire Panel and ensuring guest safety is upheld by all hotel staff.

Promotes a safe working environment by adhering to Health and Safety standards as defined by the Fairmont Hotel Vancouver.

Qualifications :

Your experience and skills include :

Extensive knowledge of Front Office operations brand standards and 4 / 5 Diamond standards required.

University degree or College diploma in Hotel Management preferred.

Knowledge of computerized Front Office systems required with an emphasis on Property Management Systems and MFR.

Proficiency in Word and Excel.

Superior leadership and coaching skills with a proven track record of developing and motivating careerminded professionals.

Strong guest service orientation and training background required.

Able to balance a variety of conflicting priorities while considering all aspects of the job including Financial Operational and Talent & Culture.

Highly organized resultsoriented with the ability to be flexible and work well under pressure.

Physical Aspects of Position (include but are not limited to) :

Ability to thrive in a dynamic fastpaced team environment

Split time between walking / standing on the floor and being at the desk

Occasional lifting and carrying of up to 50 lbs

Occasional kneeling pushing pulling and bending

Ability to ascend or descend stairs and ladders

Your team and working environment :

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver known as the Castle in the City with its chateaustyle greenclad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939 the hotel symbolizes grandeur and timeless elegance. In spring 2019 Fairmont Hotel Vancouver completed a $75M fiveyear multiphase revitalization project. With its prestigious address on Georgia Street this castle is surrounded by a diverse arts community of galleries and theatres a thriving shopping district exhilarating nightlife and world class cuisine. Join our team and welcome our guests back to extraordinary experiences at their home away from home

Remote Work : Employment Type :

Fulltime