computer help desk supervisor

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service
• Manage incidents
• Conduct performance reviews

Health benefits

• Health care plan
• Work Term : Permanent
• Work Language : English
• Hours : 40 hours per week