Job descriptionAnswers incoming customer live chats regarding website navigation issues, service questions, and general client concernsEvaluate customer interactions and elevate issues to Online Chat Manager when appropriateCreate relationships with new customers to better understand and achieve their needsRespond to the customer questions, inquiries, requests and problems accurately, concisely and appropriatelyContinually portray and project a positive and professional image.Provide administrative support to the customer service teamMay assist with overflow work and other duties as needed