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Financial analyst • devon ab
Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, caProject Controls Analyst - Michels Canada
Michels CanadaNisku, Leduc County, CAAnalytical Lab Technologist - R&D & Multisample Analysis
Adam's PolishesNisku, Leduc County, CAaccounting manager
Dhaliwal Haulage IncNisku, AB, CA- New!
Property Manager
Robert HalfLeduc, AB, CanadaAssociate Financial Advisor
Canadian Imperial Bank of CommerceLeduc, Alberta, CanadaFinancial Services Representative II
CIBCLeduc, ABManager, Financial Planning & Analysis (Brock Head Office)
Brock CanadaNisku, Leduc County, CAManager, Financial Planning & Analysis
Brock GroupNisku, ABSales Representative - Premium Outlet Collection
Neo FinancialCity of Leduc, AB, CAEveryday Banking Advisor - Leduc
ATB FinancialCity of Leduc, AB, CASr. Financial Analyst - Tuboscope NAM
NOVNisku, Leduc County, CACustomer Service Representative - Remote
Tim's FinancialLeduc, AlbertaFinancial Service Representative
Money MartCity of Leduc, AB, CAFinancial Service Representative
Moneymart Inc.City of Leduc, AB, CASenior Infrastructure Analyst - HYBRID
Randstad Canadaleduc, Alberta, CASenior Analyst
Superior PropaneAlberta, Canada- Promoted
Remote Senior Finance Specialist - AI Trainer
SuperAnnotateLeduc, Alberta, CASenior Regulatory Specialist
Apex Utilities Inc.City of Leduc, AB, CA- Chetwynd, BC (from $ 129,477 to $ 325,000 year)
- Maple Ridge, BC (from $ 72,068 to $ 325,000 year)
- Sarnia, ON (from $ 66,524 to $ 198,054 year)
- Orillia, ON (from $ 89,525 to $ 193,783 year)
- Stettler, AB (from $ 93,750 to $ 168,188 year)
- Bowmanville, ON (from $ 131,365 to $ 152,100 year)
- Chambly, QC (from $ 97,781 to $ 151,125 year)
- Timmins, ON (from $ 88,875 to $ 146,390 year)
- White Rock, BC (from $ 78,500 to $ 141,527 year)
- Moose Jaw, SK (from $ 109,212 to $ 139,990 year)
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Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, ca- Full-time
- Quick Apply
Job Description
Job Overview :
We are seeking a Senior Help Desk Analyst to support a growing IT environment for enterprise systems. The role involves providing technical support to end users, troubleshooting application issues, and ensuring smooth operation of IT services. This position requires strong problem-solving skills, effective communication, and the ability to work with both technical and business teams.
The successful candidate will play a key role in maintaining system reliability, resolving issues, supporting training initiatives, and contributing to continuous improvement efforts.
Key Responsibilities :
Respond to end-user inquiries and troubleshoot technical issues
Log, track, and manage support tickets using Help Desk software
Advise users on resolutions and maintain status updates
Test bug fixes, application updates, and new features to ensure functionality
Monitor trends in user issues and support the development of training materials
Maintain knowledge bases, best practices, and repositories of known issues
Assign and maintain user accounts, IDs, and passwords
Coordinate communications with internal teams and external stakeholders
Participate in IT projects and system improvements as required
Collect, validate, and process data as needed
Provide regular reporting on issues, resolutions, and status updates
Preferred Skills :
Experience supporting large-scale IT environments
Exposure to application testing and documentation processes
Familiarity with training end users and maintaining knowledge resources
Requirements
Required Skills & Experience :
Strong experience in IT Help Desk or technical support roles
Hands-on experience with Help Desk or ticketing systems
Excellent troubleshooting, communication, and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Knowledge of enterprise IT applications and user support processes
Requirements
Required Skills & Experience : Strong experience in IT Help Desk or technical support roles Hands-on experience with Help Desk or ticketing systems Excellent troubleshooting, communication, and interpersonal skills Ability to manage multiple tasks and prioritize effectively Knowledge of enterprise IT applications and user support processes