Job Description

Sr. Business Systems Analyst Contract Management

Who we're looking for

Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home.

We are looking for a hands-on, techno-functional Business Systems Analyst (BSA) that thrives in a multi-project, fast-paced, and lively environment. As a Sr. BSA, you will lead the strategy of our IT Legal Applications team, while partnering closely with our Legal organization.

In this role, you will strive to scale our systems, while focusing on globally consistent and automated solutions to increase efficiency. You will work with IT and Legal leadership to develop and maintain our long-term roadmap to ensure scalable and innovative solutions. Our team has a passion for Legal systems and is excited for a new leader!

What you'll be doing

Provide administration oversight for day-to-day activities in Docusign and other Legal applications as assigned

Partner closely with the Legal organization to understand needs, devise solutions and develop a roadmap for execution

Work with delivery, architecture, PMO, and business teams to turn short and long term business needs into high quality, scalable, & secure systems to facilitate Zendesk's rapid growth

Conduct analysis on applications managed by the Employee Experience Applications team, identify areas for improvements, consolidations, or standardizations, and present to leadership

Build quarterly roadmaps and ensure timely delivery of committed projects via agile methodology and through a partnership with our business applications support team, from design through implementation and support

Complete software selection assessment and application scorecards as needed

Assist in change management efforts related to sunsetting or migrating applications

Regularly evaluate existing best of breed tool stack for functional fit, focusing on partner experience, company technology philosophy, and scalability

What you bring to the role

2+ years of experience administering Legal applications for a growing enterprise

4+ years of relevant SaaS industry or consulting experience (plus if detailed Project Management and Change Management experience)

Skills to work independently and in a large project team setting

Critical problem solver and problem-solving skills

Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement

Self-motivated with the ability to not only work in a group / individual setting but able to drive action and independently with little to no direction

Passionate about process optimization and system implementations

Strong relationship building and communication skills with all levels of the organization, from individual contributors to executives, and the ability to manage relationships with external parties

Solid understanding of IT and Legal business processes including, but not limited to, contract lifecycle management and software development lifecycle

Deep understanding of current market trends in SaaS legal applications from the process, vendor, and end-user perspective

A consultative approach utilizing industry experience, business analysis, standard methodologies, and a pragmatic approach to facilitate sophisticated requirements and propose various approaches to solving problems

Where we work : Fully Flexible :

In this role, you'll work primarily remotely with the support of a dynamic and caring team. We'll provide you with the digital tools and experiences to be together-even when we're apart. Being digital first doesn't mean we're digital only. You'll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

LI-WO

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.