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Director of analytics Jobs in Scarborough, ON

Last updated: 10 hours ago
  • Promoted
Director of Customer Insight & Analytics

Director of Customer Insight & Analytics

Indigo Books & Music Inc.Toronto, ON, Canada
Full-time +2
Director of Customer Insight & Analytics.Full-Time / Part-Time : Full-Time.Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused pe...Show moreLast updated: 1 day ago
Director of Customer Insight & Analytics

Director of Customer Insight & Analytics

Indigo Books & MusicToronto, Ontario, Canada
Full-time
The Director of Customer Insight & Analytics is responsible for establishing and managing Indigo’s Customer Health Dashboard, which enables the organization to track customer behaviour against ...Show moreLast updated: 4 days ago
  • Promoted
Director of Finance

Director of Finance

Robert HalfScarborough, ON, CA
CA$80.00–CA$85.00 hourly
Quick Apply
We are currently seeking a highly-analytical and qualified Director of Finance for a manufacturing and distribution Company. In this position, you will be responsible for the financial health of the...Show moreLast updated: 7 days ago
Director, Risk Analytics

Director, Risk Analytics

OMERSToronto, Ontario
Full-time
Choose a workplace that empowers your impact.Join a global workplace where employees thrive.One that embraces diversity of thought, expertise and experience. A place where you can personalize your e...Show moreLast updated: 30+ days ago
  • Promoted
Director, Business Reporting and Analytics

Director, Business Reporting and Analytics

MCAP Group of CompaniesOld Toronto, ON, Canada
Director, Business Reporting and Analytics.Director, Business Reporting and Analytics.Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognize...Show moreLast updated: 11 days ago
  • Promoted
Senior Director, Enterprise Data & Analytics

Senior Director, Enterprise Data & Analytics

EQ Bank | Equitable BankOld Toronto, ON, Canada
Being a traditional bank just isn’t our thing.We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams...Show moreLast updated: 11 days ago
  • Promoted
Director of Finance

Director of Finance

Go2STAFFINGToronto, ON, Canada
Our client is seeking a Director of Finance with a clear path to becoming their Chief Financial Officer (CFO).This is a rare opportunity to work closely with the current CFO, a seasoned financial l...Show moreLast updated: 24 days ago
  • Promoted
Senior Analyst, Marketing Analytics

Senior Analyst, Marketing Analytics

Enercare Inc.Markham, ON, Canada
Full-time
Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification.Our purpose is to pr...Show moreLast updated: 3 days ago
  • Promoted
Director, Finance

Director, Finance

MCAPOld Toronto, ON, Canada
Full-time +1
Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to...Show moreLast updated: 3 days ago
  • Promoted
Director of Data Analytics

Director of Data Analytics

CarePartnersWaterloo, Region of Waterloo, Canada
CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages.We care for...Show moreLast updated: 11 days ago
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Head of Reporting Analytics

Head of Reporting Analytics

MUFG Investor ServicesToronto, Ontario, Canada
We are seeking an experienced and dynamic professional to lead our Reporting & Analytics Division.This role is critical to support business to help taking care of clients reporting needs and to...Show moreLast updated: 18 days ago
  • Promoted
Director, Reporting and Analytics - Toronto

Director, Reporting and Analytics - Toronto

ScotiabankOld Toronto, ON, Canada
Title : Director, Reporting and Analytics, Global Banking and Markets - Toronto.Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Banking a...Show moreLast updated: 8 days ago
  • Promoted
Director of Strategy and Analytics

Director of Strategy and Analytics

Chad Management GroupOld Toronto, ON, Canada
Overview : We are seeking an experienced and dynamic Director of Strategy & Analytics who combines deep data expertise, media knowledge, and strategic insights. In this role, you will collaborate acr...Show moreLast updated: 11 days ago
  • Promoted
Director of Customer Insight & Analytics

Director of Customer Insight & Analytics

IndigoToronto, ON, Canada
Full-time
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic, and customer-focused people who can help bring our exciting mission to life in one of our more...Show moreLast updated: 1 day ago
Sr. Director of Analytics

Sr. Director of Analytics

Money Mart Financial ServicesToronto, ON, CA
CA$72.00 hourly
Momentum Financial Services is a leading provider of financial services in North America.For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumer...Show moreLast updated: 30+ days ago
  • Promoted
Product Director

Product Director

CI Financial CompanyOld Toronto, ON, Canada
At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to gro...Show moreLast updated: 17 days ago
  • Promoted
Head of Analytics

Head of Analytics

EvenUpToronto, ON, Canada
Full-time
EvenUp is on a mission to support injury law firms across America in providing a consistent and high standard of representation, ensuring that every injury victim who seeks legal assistance can exp...Show moreLast updated: 1 day ago
  • Promoted
Director Marketing Analytics

Director Marketing Analytics

OMD CanadaToronto, ON, Canada
Full-time
Director, Marketing Science and Data Solutions.At OMD we are much more than just a media communications agency.As part of the Omnicom Media Group, we approach media in a way that creates experience...Show moreLast updated: 5 days ago
  • Promoted
  • New!
Director of Engineering

Director of Engineering

TekRekToronto, ON, Canada
Full-time
Head of Engineering – Toronto based Climate-tech SaaS Firm (Seed stage)Company Background : TekRek has partnered with a seed round climate-tech firm. This company has 30+ employees and is on a growth...Show moreLast updated: 10 hours ago
Director of Marketing

Director of Marketing

CreyosToronto, ON, CA
Full-time
Quick Apply
Creyos (formerly Cambridge Brain Sciences) is a leading growth-stage B2B SaaS HealthTech company.Our proprietary brain health tools, including digital cognitive assessments and mental health questi...Show moreLast updated: 30+ days ago
Director of Customer Insight & Analytics

Director of Customer Insight & Analytics

Indigo Books & Music Inc.Toronto, ON, Canada
1 day ago
Job type
  • Full-time
  • Part-time
  • Permanent
Job description

Director of Customer Insight & Analytics

  • Full-time
  • Employee Type : Permanent
  • Full-Time / Part-Time : Full-Time

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

    • We play by the following rules :

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

    • MISSION

    The Director of Customer Insight & Analytics is responsible for establishing and managing Indigo’s Customer Health Dashboard, which enables the organization to track customer behaviour against established weekly and monthly targets. The Director will provide actionable insights on customer behaviour trends to support key processes, including the Marketing Communication Process, the Plum Loyalty Program Development Process, the Weekly Performance Management Process, and the annual Strategic Planning Process.

    The Director will monitor and share insights on market trends with the Marketing Team and senior management, providing a comprehensive view of opportunities and challenges related to existing and potential customers.

    As a key member of the Marketing Team, the Director will contribute to the development of Marketing Strategy and play an integral role in the Corporate Strategic Planning Process.

    This role will also lead the development of a highly skilled and engaged Customer Analytics and Insight Team, fostering a culture of data-driven decision-making to support Indigo’s overall strategic goals.

    KEY PERFORMANCE METRICS

  • Internal customer's net promoter scores (within marketing and cross-functionally).

    • KEY ACCOUNTABILITIES

    Customer Health Reporting

  • Build Indigo Customer Health Dashboard and share weekly insight on progress vs. objectives and opportunities for corrective action.
  • Deliver quarterly customer insight reviews to support ongoing strategic planning.
  • Support functional leaders with insight-driven analysis and recommendations across customers, competitors, markets and categories.
  • Maintain a strong partnership with IT to enhance the accuracy & breadth of data.

    • Strategic Insight Support

  • Unlock strategic choices and joint business planning opportunities to drive incremental sales and category growth.
  • Develop Indigo’s customer segmentation and ensure it is used and understood throughout the business.
  • Deliver ongoing research priorities, brand health tracking, and macro-customer insights.
  • Identify customer and business needs and adjust departmental and team objectives accordingly to maintain a high level of strategic foresight.
  • Leverage analytical expertise data / system / business knowledge to answer and anticipate critical business questions and opportunities and deliver insights to the business in ways that make a significant impact.
  • Coach and empower a team of Indigo growth analysts.
  • Give authentic feedback on performance and potential.
  • Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and department goals.
  • Accountable for the overall engagement, productivity, turnover & bench strength of the team.
  • Build excellent partnerships with leaders across the Marketing, Retail, e-commerce, and Merchandising teams; empower their teams with the data and insights required to make better business decisions.

    • KEY RELATIONSHIPS

  • Reports to the Chief Marketing Officer.
  • Directly responds to customer health and behaviour-related insight requests from : Sr. Director of Loyalty, VP of Marketing Communication, Sr. Vice President of Retail, Sr. Director of indigo.ca, EVP & Chief Merchant.
  • Supports, as relevant, the Director of Data Structure & Integrity.
  • Liaises with external peers and experts in customer analytics and insights to continually build personal and organizational capability.

    • MINIMUM REQUIREMENTS

  • A degree in Business Administration with a concentration in Business and Marketing Analytics or a degree in Data Science.
  • A minimum of 7 years of progressively senior experience in roles focused on creating and communicating insights from customer behaviour data.
  • Proven ability to recruit, inspire, and lead high-performing teams.
  • Exceptional skills in analyzing and presenting customer data to surface meaningful insights.
  • Strong passion for understanding and interpreting consumer behaviour.
  • Demonstrated commitment to Indigo’s mission and alignment with our Guiding Principles.

    • At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [emailprotected] if you require an accommodation at any time during the recruitment process.

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