Data technician Jobs in North York, ON

Data Centre Facility Technician

Bold ideas need dependable infrastructure and people who can build and maintain it. At Qu, we run sovereign, in‑country infrastructure, data centres, cloud, and managed services, so Canada’s builders and innovators can move fast without trading away control. Your work will help keep data close to home, accelerate teams, and scale growth for the builders and dreamers who rely on us. We’re building for decades, backed by InfraRed Capital Partners and Sun Life. We’re small by design, 120 people, so your voice carries and your impact shows. You’ll work on real problems that matter : to take the routine and the complex off our customers’ plates so they can focus on what they need to grow. If you want your best work to power someone else’s moonshot, this is your place. Quiet power, built for the builders and the dreamers. We’re Qu.

About The Role

The Data Centre Facility Technician (DCFT) is the initial point of contact at the facility and is responsible for ensuring the data centre and building are maintained in a professional and secure manner. Ensuring positive experiences for customers as they enter, exit, and work at the data centre is also a primary responsibility. The DCFT delivers 24 / 7 support, provides the highest level of customer service by adhering to Qu policies and procedures, is the local primary point of contact, monitors the facility, coordinates client escalations, operates, monitors, troubleshoots and performs basic maintenance of HVAC, electrical systems, UPS, generators, and switchgear. The DCFT also maintains rigorous internal controls for SOC / SOC II, PCI and ISO compliance. This position is on‑site and not remote.

What You’ll Do

Daily Operations

• Ensure policy and procedure is followed and that all audit requirements are being met daily. Areas of focus include service delivery, service support, and physical security.
• Shipping and receiving.
• Perform site inspections and shift walk‑throughs.
• Assist contractors at site in compliance with Qu’s policies and customer requirements.
• Perform timely escalation and exception reporting describing incidents outside of normal operating policy.
• Act as primary on‑site point of contact for NOC and local operational teams during an incident.
• Troubleshoot and diagnose mechanical and / or electrical system failures and work with contractors to resolve or mitigate interruptions in service.
• Basic preventative maintenance of mechanical, electrical and life safety systems.
• Work directly with contractors until assignments are satisfactorily completed.
• Manage vendors performing maintenance on site and ensure satisfactory completion of any work.
• Explain issues with electrical systems and components.
• Monitor large, complex electrical and mechanical systems.
• Use hand tools as required.
• Prioritize requests related to ticketing systems.
• Assist clients in MACD’s (Moves, Adds, Changes, and Deletions).
• Assist with ‘Smart Hand Services’ such as tape swaps, inspections and other services as required.
• Follow escalation, ticketing, and change management policies and procedures.
• Report to the Manager any situations or client concerns that would improve quality or mitigate risk.
• Provide notifications and updates to internal operational teams and / or clients.
• Participate in special projects as required.
• Ensure ongoing flawless operation of the data centres to provide clients with world‑class service and support.
• Enforce health and safety guidelines for both internal and external visitors to the Data Centre.
• Keep network diagrams for colocation and server room, physical layout, electrical and mechanical schematics up to date.
• Perform other duties as requested by Data Centre Management.

Administration

Qualifications

Why Join Qu

Seniority level : Entry level | Employment type : Full‑time | Job function : Management and Manufacturing | Industries : Data Infrastructure and Analytics.

At Qu, we are committed to building an inclusive, equitable, and accessible workplace where all employees feel respected and supported. We welcome applications from people of all backgrounds.

We are also committed to providing accommodation throughout the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs, in accordance with applicable human rights and accessibility legislation.

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