Customer support specialist Jobs in Markham, ON

Job Description

Job Description

Job Title : Operations Support Specialist

Job Category : Non-Exempt

Department : Valuations

Company URL : About the Role

The Operations Support Specialist is responsible for supporting the network management team in the day-to-day operations and strategy of networks of independent field agents. Your analytic, communicative, and personable nature will give you the edge necessary to build strong, long-term relationships with field agents to deliver our service offering while exceeding internal and client expectations and performance targets.

Responsibilities

• Interact with field agents, company clients, and internal partners
• Deliver consistent and thorough communication
• Provide operational support for Network Management teams
• Provide coverage for Region Managers, including setting region allocations, completing order assignments, and making scorecard calls
• Support the development and growth of field agent relationships through strategic execution with Region Managers
• Proactively monitor day-to-day valuation orders via email, phone, and / or through our internal management platforms to ensure milestones are achieved during the valuation lifecycle
• Leverage analytics and relationship building to ensure internal targets for quality, delivery, and revenue are exceeded
• Work with internal partners and management to identify potential issues and provide resolution
• Other duties and projects as assigned

Skills and Expertise

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.

About Solidifi

Solidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America. Solidifi is a wholly owned subsidiary of Real Matters (TSX : REAL). Visit for more information and stay connected with our latest news on LinkedIn.

Equal Opportunity Employer

Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.