MealSuite,  an Inc. 5000 Fastest-Growing Company , is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they can improve the quality of patient and resident care.

We are looking for a Customer Support Specialist to join our Customer Support Team. In this role, you will use MealSuite’s food service management applications to support end users via phone, chat, and email. You will feel empowered to use your knowledge of the food service industry and our applications to propel each user to long-term success.

This position is perfect for an energetic person who likes to interact with customers and who is good at managing expectations while having the patience to walk people through a series of steps over the phone or online. This could be a long-term career position for somebody who really enjoys working on the phone, or it could be a steppingstone to other positions within the company, from training to customer success management or even product design.

If you are passionate about working with customers and have an interest in customer service, food service or healthcare, this is the perfect position for you.

A Day in the Life as a Customer Support Specialist :

• Field support calls, chat, email, and / or other communications from users with software or hardware inquires and / or similar concerns from external and internal customers
• Track assigned support tickets
• Solve problems using your knowledge of our systems, hardware, and procedures
• Guide users through diagnostic and troubleshooting processes, which may include using diagnostic tools and software and / or following verbal instructions
• Consult user guides, manuals, and other documents to assist in answering inquiries
• Report system defects / issues to the product and development team
• Participate in system and hardware testing

Your Work Schedule :

We are looking for a new teammate to work an 8 : 30-5 : 30 day shift, Monday to Friday. Please note that there may be circumstances in which you would be required to work on holidays.

If the below describe your knowledge, experience and character, then this role could be for you :

More to love about working at MealSuite :

Have we got your attention? Great! Here’s what’s next :

Apply today with your resume and answers to our application questions.

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to talk with! We will let you know either way if we decide to move forward with your application.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected] .