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Customer success manager Jobs in Burlington, ON
Customer Success Manager
CulverCareersBurlington, CanadaCustomer Engagement Manager
PetSmartHamilton, Ontario, CanadaCustomer Experience Manager
MichaelsHamilton, 1267 Barton St E Unit F, 2Student Success Mentor
York UniversityOntario, Canada- Promoted
Business Success Mentor - Independent Role
Barbara Kowk Success And EmpowermentHamilton, Ontario, Canada- Promoted
Head of Customer Experience
STAN AIGolden Horseshoe, ON, CanadaCustomer Success Manager - Work Remotely
Focus On Life BizOntario, Ontario, CanadaBilingual Customer Success Specialist - Spanish / English
Port 443 Inc.Burlington, ON (On-site)Customer Success Associate, Technical Support (French bilingual)
Industrial Scientific CorporationRemote, Ontario, Canada- Promoted
Customer Service Manager
PinkPalmPuffOntario, CanadaCustomer Onboarding Manager
American Express Global Business TravelCanada, OntarioCustomer Service Manager - Remote Position
AO Globe LifeON, CAHR - High Performance Business & Success Coach - Remote
Inspiring Lives TodayHamilton, ON, CA- Promoted
General Manager
Lock Search GroupNorthwestern Ontario, Thunder Bay District, CanadaSenior Customer Success Manager - 100% Remote
ABC FitnessOntario, Canada- Promoted
Partner Success Representative – EdvantagePerks Program
Ontario Teachers Insurance PlanWaterloo, Region of Waterloo, CanadaRemote Customer Success Manager – Tadaweb
JobspaddyOntarioEnvoyage - Member Success Manager - Toronto, Canada
IndependentsOntarioCustomer Service Manager
ElkayBurlington, OntarioCustomer Solutions Manager - Tooling & Controls
Westinghouse Electric Company LLC.burlington, ON, CA, L7L 0E6Customer Success Manager
CulverCareersBurlington, CanadaI am currently conducting a search for a Success Manager, the CSM is the main point of contact for after-sale support for a group of assigned clients. The successful candidate must be a strategic thinker and self-starter with high initiative and drive. A demonstrated ability to multi-task and prioritize workloads from multiple, and sometimes competing, demands is a must-have.
Essential duties and responsibilities :
Personally accountable for the relationship and success of our largest clients
Understand different business environments and the issues that affect individual clients
Monitor client KPI' s and determine needed change to improve program success
Present ideas, strategies and solutions to mid-level and senior-level executives to influence decisions
Lead meaningful strategy discussions with the ability to clearly and concisely " tell the story"
Collaborate with other roles and departments across the company
Manage the day-to-day relationship with main client contacts of our largest clients
Develop solid relationships with clients to allow long-term partnerships to flourish (retention)
Provide exceptional technology expertise
Qualifications :
Bilingual French / English is a MUST!
Strong client service skills with the ability to develop trust and genuine relationships with clients
Delivers service, recommendations and projects when, where and how clients need them. Explores alternate options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied
Effective project management skills and familiarity with project management tools and best practices
Ability to work well in both a team atmosphere and independently
Ability to question current processes and identify new, more efficient solutions
Above-average computer skills, including proficiency in the Microsoft Office suite and web-based applications.
60, 000-$70, 000 plus bonus - OTE $70K-$80K (CAN)
Full benefits, pension, etc.