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Customer service operator • montreal qc
- Promoted
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- New!
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Customer service coordinator
OrakiMontreal, Montreal (administrative region), Canada- Full-time
- Permanent
Customer Service Representative – ORAKI INC.
Start Date : Immediate
Schedule : Full-time
Compensation : To be discussed
Who We Are
We are a company specializing in the design and manufacturing of eco-friendly clothing and accessories. Our primary mission is to create our entire product range using recycled materials or natural fibers. We mainly use REPREVE-certified fibers , made from recycled polyester, and SORONA-certified fibers , derived from corn. Our main passion is developing new and exclusive fabrics to remain a leading player in the industry. We are a young, fast-growing company where it’s great to work. Our office is a creative space for sharing and collaboration, where mutual respect is a top priority.
Job Description
ORAKI INC. is looking for a motivated Customer Service Representative to join its team in Montreal. The customer service representative provides impeccable service to all requests received via email only . The customer service representative supports the organization’s efforts to ensure customer satisfaction by providing and processing information related to inquiries, concerns, and questions about products and services while maintaining a professional and courteous approach. This is a full-time, permanent position from Monday to Friday.
Responsibilities
- Act as the main point of contact between us and our customers via email.
- Identify customer needs and respond accordingly while following established processes.
- Collaborate with various internal departments to ensure all customer needs are considered and align with brand guidelines.
- Maintain knowledge of order management procedures, customer marketing programs, as well as company policies and products.
- Provide a personalized customer experience to foster brand loyalty.
- Handle returns, refunds, and product inspections .
- Support the logistics manager.
Ideal Candidate Profile
Benefits
How to Apply
Submit your application via the form below or email your resume to jobs@oraki.ca with the subject APPLICATION – Customer Service Representative.
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