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Customer service manager Jobs in Laval, QC

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Customer service manager • laval qc

Last updated: 1 day ago
  • Promoted
Manager Customer Service (On-Site)

Manager Customer Service (On-Site)

National BankMontreal, Quebec
Permanent
Attendance On-Site Job number 25216 Category Manager.Permanent Type of Contract Permanent.Full-Time Full Time / Part Time? Full-Time Posting date 06-Mar-2025. Montreal, Quebec City Montreal Province...Show moreLast updated: 6 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

GSM Depotmontréal, qc, Canada
Full-time +1
Customer Service Representative.GSM Depot has been a leading distributor since 2008.Our focus is sourcing products related to consumer electronics, home & kitchen, and power tools.Our strength reli...Show moreLast updated: 11 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

el ran furniture Ltd.montréal (pointe-claire), Canada
Full-time
En tant qu'entreprise familiale, nous sommes fiers de produire des meubles de haute qualité tout en offrant un service à la clientèle exceptionnel à nos clients. Représentant du Service à la Clientè...Show moreLast updated: 4 days ago
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Customer Service Specialist

Customer Service Specialist

Kintetsu World Expressmontréal, qc, Canada
Full-time
LOOKING FOR AN AMAZING CAREER OPPORTUNITY?.WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO!. Many of our most successful managers joined KWE in entry level o...Show moreLast updated: 17 days ago
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Customer Service Representative B2B

Customer Service Representative B2B

Lolë Brandsmontréal, qc, Canada
Full-time
Titre du poste : Représentant(e) Service Client B2B – Garneau / Sugoi.En présentiel 5 jours semaine dans nos bureaux au Vieux-Port •. Représentant(e) Service Client B2B.Vous serez le point de contact p...Show moreLast updated: 16 days ago
Customer Experience Manager

Customer Experience Manager

GardaWorldMontréal, Quebec
Quick Apply
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse te...Show moreLast updated: 30+ days ago
  • Promoted
Customer Accounts Manager

Customer Accounts Manager

TES The Employment Solution Inc.LAVAL, QC, Canada
Full-time
Reference Code : 049438 Main responsibilities : 1.Customer Account Management : • Build and maintain long-lasting client relationships. Participate in the negotiation of contracts (terms and condition...Show moreLast updated: 7 days ago
Customer Service Representative - Customer Accounts

Customer Service Representative - Customer Accounts

Intact Financial CorporationMontréal, Quebec, Canada
Full-time +1
Customer Service Representatives.By joining our team, you'll become a true specialist in resolving issues and questions related to insurance premium payments. In addition, you'll be able to advance ...Show moreLast updated: 1 day ago
  • Promoted
Customer Service Manager (Bilingual)

Customer Service Manager (Bilingual)

Riviana Foods Canada Corporationmontréal, qc, Canada
Full-time
As the leader of the Customer Service Team, the Customer Service Manager (CSM) is the owner of the order to delivery process for both Riviana Foods Canada Corporation (RFCC) business units.The CSM ...Show moreLast updated: 26 days ago
Senior Customer Success Manager, Service

Senior Customer Success Manager, Service

CoveoMontreal
CA$125,000.00 yearly
As a Senior CSM, you will collaborate with our customers, ensuring that our solutions and capabilities align with customers’ strategic business outcomes. You will embark on a mission to enhance cust...Show moreLast updated: 30+ days ago
clerk, customer service

clerk, customer service

TECH-ÉMOTION INCMontréal, QC, CA
CA$18.00–CA$20.00 hourly
Full-time +1
Education : Secondary (high) school graduation certificate.Experience : 1 year to less than 2 years.Answer inquiries and provide information to customers. Arrange for billing for services.Explain the ...Show moreLast updated: 8 days ago
  • Promoted
Customer service manager

Customer service manager

Randstad CanadaMontréal, Quebec, CA
CA$80,000.00 yearly
Permanent
Quick Apply
Are you a customer service manager looking for new challenges? Does the healthcare sector inspire you? Are you passionate about process optimization and team performance improvement? We have the pe...Show moreLast updated: 15 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Vintage Frames Companymontréal, qc, Canada
Full-time
Vintage Frames Company is a global leader in luxury eyewear, blending vintage craftsmanship with modern style.Established in 2008, we’ve become the go-to destination for timeless eyewear inspired b...Show moreLast updated: 4 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

CAMP Systems International, Inc.montréal, qc, Canada
Full-time
CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusiv...Show moreLast updated: 30+ days ago
  • Promoted
customer service coordinator

customer service coordinator

Fed SupplyMontérégie-Est (Bedford), Canada
Permanent
Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and pe...Show moreLast updated: 14 days ago
  • Promoted
Customer Program Manager

Customer Program Manager

Kontron CanadaBoisbriand, Quebec, Canada
Permanent
Kontron Canada is seeking a Customer Program Manager to join her experienced and dynamic team.To get a taste of the work environment at Kontron Canada, watch the following video in French : https : / / ...Show moreLast updated: 8 days ago
Customer Service Manager

Customer Service Manager

FortNineMontreal, QC, Canada
CA$65,000.00–CA$75,000.00 yearly
Full-time
Reporting directly to the Director of Operations, the Customer Service Manager is responsible for ensuring that FortNine customers are satisfied at all times. This role includes managing the CS depa...Show moreLast updated: 30+ days ago
Bilingual Customer Service Agent

Bilingual Customer Service Agent

Dye & DurhamMontreal, QC, CA
Full-time
Quick Apply
We are seeking a detail-oriented, driven individual to join our Financial Solutions team.Customer Service Agent, you will have the ability to use your communications expertise and take initiative i...Show moreLast updated: 6 days ago
  • Promoted
Insurance Customer Service - Bilingual

Insurance Customer Service - Bilingual

Arise Virtual SolutionsMontreal, Quebec
Provide French bilingual customer support for an insurance client through the Arise® Platform.If you speak English and French, have experience providing support for insurance products and you&r...Show moreLast updated: 30+ days ago
Customer Service Representative - Intermodal

Customer Service Representative - Intermodal

Andy TransportMontreal, QC, CA
Full-time
Quick Apply
Client Support Specialist - Intermodal.ANDY takes great pride in delivering exceptional, customized services encompassing goods transportation, logistics, warehousing, and fleet management solution...Show moreLast updated: 27 days ago
Manager Customer Service (On-Site)

Manager Customer Service (On-Site)

National BankMontreal, Quebec
6 days ago
Job type
  • Permanent
Job description

Attendance On-Site Job number 25216 Category Manager Status : Permanent Type of Contract Permanent Schedule : Full-Time Full Time / Part Time? Full-Time Posting date 06-Mar-2025 Location : Montreal, Quebec City Montreal Province / State Quebec Area of Interest : Advisory services, Personal banking

As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees day-to-day.

Your role

  • Guide and coach the team of representatives in identifying clients' financial needs
  • Make sure the team promotes the Bank's products and services and refers clients to the right resource
  • Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service / business. development techniques after setting and following up on performance objectives and business development referrals
  • See that the branch's operational activities are carried out efficiently
  • Build loyalty by maintaining close relationship with clients and offering them quality service

More specifically, you will :

  • Manage complaints concerning transaction and retail banking services, in particular by handling and documenting complaints received at the branch to make sure their resolution improves client satisfaction.
  • Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
  • Explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance and branch operating procedures, and make sure they are followed.
  • Work with your team and other units to complete various mandates, analyses and special projects, or supervise such activities.
  • Your Team

    With us, you will benefit from the solidity of a large company, a vast territory with great potential and working conditions allowing flexibility, while contributing to building the lives of people here. Our training programs based on learning in action allow you to master your role. Personalized training content is available to promote your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.

    Basic requirements

  • College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
  • Minimum 2 years experience in personnel management and coaching
  • Mutual Fund Representative (MFR) title, an asset
  • Experience in business development and customer service
  • Knowledge of financial products and services
  • Languages : English Reason to require this language : you will need to serve clients who speak a language other than French regularly.

    Skills

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    Client-focused Critical Thinking Decision Making Diversity & Inclusion Emotional Intelligence Learning Agility Managerial Courage Mobilization Partner Development Problem Solving Resiliency Risk Management Strategy Execution Stress Management Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us! Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal