- Recherche d'emploi
- Laval, QC
- customer service manager
Customer service manager Offres d'emploi - Laval, QC
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Customer service manager • laval qc
Customer Service Manager (Montreal)
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The Agency by WorklandMontréal, Québec, Canada- Temps plein
LOOKING FOR A
CUSTOMER SERVICE MANAGER
Are you looking to take on a leadership role where you can drive customer service excellence in a dynamic, collaborative environment? Do you have the skills to create raving fans with clients, inspire your team, optimize processes, and enhance customer satisfaction? If so, this is the opportunity for you!
ABOUT THE OPPORTUNITY
Workland presents this unique career opportunity to join a family-owned business and leading Canadian importer & distributor of retail, food service, and packaging products, located in the Saint-Laurent area of Montreal. Our client is currently seeking a Customer Service Manager to lead their customer service team and optimize order management processes. This position will oversee inbound and outbound sales calls, ensuring top-notch customer service while boosting order value through expert suggestive selling techniques. The main priority is to ensure all orders are processed accurately and in a timely fashion by the customer service team while working collaboratively with all applicable departments.
WHY SHOULD THIS OPPORTUNITY INTEREST YOU?
- Join a company that has successfully passed the test of time and has been around since… 1954!
- A welcoming, family-oriented, and down-to-earth workplace culture
- Competitive compensation and comprehensive benefits
- Emphasis on work-life balance
- Environmentally conscious approach at all levels
- Continuous improvement opportunities, with access to training and skills development
JOB DESCRIPTION
The Customer Service Manager will oversee the customer service team, ensuring all orders are processed efficiently and all customer interactions are handled with care. This role focuses on driving sales through excellent customer service, improving operational processes, and fostering a collaborative team environment. You will work closely with senior management to ensure alignment with company goals and enhance the overall customer experience.
YOUR TASKS AND RESPONSIBILITIES WILL BE :
Customer Service and Sales Enhancement
Accurately entering customer orders into the companies ERP system, SX Enterprise
Troubleshooting any issues with orders, and providing customer service as needed.
Team Leadership and Operational Management
THE REQUIREMENTS FOR THIS POSITION ARE :
ADDITIONAL ASSETS FOR THIS ROLE :
CHARACTERISTICS OF THE IDEAL CANDIDATE :
ABOUT WORKLAND
Workland is proud to have been mandated to assist this company in the recruitment process for this great job opportunity. Our team’s ultimate goal is to accelerate and facilitate the process of connecting talented professionals with the right organizations through an approach that promotes diversity, equity, and inclusion in the workplace.