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Customer service manager • laval qc

Dernière mise à jour : il y a 18 heures
Customer Service Manager (Montreal)

Customer Service Manager (Montreal)

The Agency by WorklandMontréal, Québec, Canada
Temps plein
Are you looking to take on a leadership role where you can drive customer service excellence in a dynamic, collaborative environment? Do you have the skills to create raving fans with clients, insp...Voir plusDernière mise à jour : il y a 9 jours
  • Offre sponsorisée
Coordinator, Customer Service

Coordinator, Customer Service

CENTURARivière-Des-Prairies Southwest, QC, Canada
Temps plein
Reporting to the Customer Service Supervisor, the incumbent must ensure that high quality customer service is provided.He must ensure and participate in the smooth running of the activities of his ...Voir plusDernière mise à jour : il y a 7 jours
Customer Experience Manager

Customer Experience Manager

GardaWorldMontréal, Quebec
Quick Apply
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse te...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
  • Nouvelle offre
Customer Service Manager (Bilingual)

Customer Service Manager (Bilingual)

Riviana Foods Canada Corporationmontréal, qc, Canada
Temps plein
As the leader of the Customer Service Team, the Customer Service Manager (CSM) is the owner of the order to delivery process for both Riviana Foods Canada Corporation (RFCC) business units.The CSM ...Voir plusDernière mise à jour : il y a 18 heures
  • Offre sponsorisée
Customer Service Attendant

Customer Service Attendant

Canadian Forces Morale and Welfare Services - CFMWSMontréal North, CA
Temps plein
CFMWS - WHERE PURPOSE MEETS PASSION At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace. we’re a proud community dedicated to supporting Canadian Armed Forces m...Voir plusDernière mise à jour : il y a 1 jour
Senior Customer Success Manager, Service

Senior Customer Success Manager, Service

CoveoMontreal
125 000,00 $CA par an
As a Senior CSM, you will collaborate with our customers, ensuring that our solutions and capabilities align with customers’ strategic business outcomes. You will embark on a mission to enhance cust...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Bilingual Customer Service Operations Manager

Bilingual Customer Service Operations Manager

Randstad CanadaMontreal, Quebec, CA
36,00 $CA –42,00 $CA par heure
Temporaire
Quick Apply
Join a global healthcare company, based in Montreal,.The position is responsible for enhancing the CGT customer experience by executing a customer centric. The CGT Customer Service Operations Manage...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Customer Success Manager

Customer Success Manager

Jump! RecruteursMontreal, QC, Canada
Temps plein
We are looking for aCustomer Success Manager(Video Games) to join our team.You will play a key role in the satisfaction of our customers, mainly video game developers, by ensuring that they success...Voir plusDernière mise à jour : il y a 10 jours
  • Offre sponsorisée
Manager Customer Service

Manager Customer Service

National BankMontreal, QC, Canada
Temps plein
As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professi...Voir plusDernière mise à jour : il y a 10 jours
  • Offre sponsorisée
Customer Service Representative

Customer Service Representative

CAMP Systems International, Inc.montréal, qc, Canada
Temps plein
CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusiv...Voir plusDernière mise à jour : il y a 10 jours
  • Offre sponsorisée
Customer Program Manager

Customer Program Manager

Kontron CanadaBoisbriand, Quebec, Canada
CDI
Kontron Canada is seeking a Customer Program Manager to join her experienced and dynamic team.To get a taste of the work environment at Kontron Canada, watch the following video in French : https : / / ...Voir plusDernière mise à jour : il y a 4 jours
Customer Service Manager

Customer Service Manager

FortNineMontreal, QC, Canada
65 000,00 $CA – 75 000,00 $CA par an
Temps plein
Reporting directly to the Director of Operations, the Customer Service Manager is responsible for ensuring that FortNine customers are satisfied at all times. This role includes managing the CS depa...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Bilingual customer service agent

Bilingual customer service agent

Fed SupplyMontérégie-Ouest (Saint-Anicet), QC, Canada
CDI
Hello, I'm Jérémy, recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs i...Voir plusDernière mise à jour : il y a 2 jours
CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

Point ZeroMontreal
40 000,00 $CA – 45 000,00 $CA par an
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare corresp...Voir plusDernière mise à jour : il y a plus de 30 jours
Customer Service Representative

Customer Service Representative

Quantum Management ServicesSaint-Laurent
50 000,00 $CA – 55 000,00 $CA par an
CDI
Customer Service Representative.Up to $55K (depending on experience).Are you passionate about providing outstanding customer service? Do you have experience in client service, particularly in indus...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Insurance Customer Service - Bilingual

Insurance Customer Service - Bilingual

Arise Virtual SolutionsMontreal, Quebec
Provide French bilingual customer support for an insurance client through the Arise® Platform.If you speak English and French, have experience providing support for insurance products and you&r...Voir plusDernière mise à jour : il y a plus de 30 jours
Customer Service Representative

Customer Service Representative

TEKsystemsMontreal,QC,Canada
27,00 $CA par heure
We are looking for a bilingual customer service representative where you would champion the Banks brand and provide support to our clients as they will interact with us in very different ways; whet...Voir plusDernière mise à jour : il y a plus de 30 jours
Customer Service Representative - Intermodal

Customer Service Representative - Intermodal

Andy TransportMontreal, QC, CA
Temps plein +1
Quick Apply
Client Support Specialist - Intermodal.ANDY takes great pride in delivering exceptional, customized services encompassing goods transportation, logistics, warehousing, and fleet management solution...Voir plusDernière mise à jour : il y a 1 jour
  • Offre sponsorisée
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Recrute ActionMontreal, Quebec, Canada
24,00 $CA par heure
Bilingual Customer Service Representative.Our client in the insurance industry is hiring for 10 open roles to support their Retirement Services Team during peak season. This temporary opportunity al...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Customer Service Representative / Représentant du service clientèle

Customer Service Representative / Représentant du service clientèle

Evlvmontréal, qc, Canada
Temps plein +1
Représentant du service clientèle pour le commerce électronique.Ce poste n'est ouvert qu'aux résidents du Canada qui ont un permis de travail légal. À propos de notre client qui recrute pour ce post...Voir plusDernière mise à jour : il y a 10 jours
Customer Service Manager (Montreal)

Customer Service Manager (Montreal)

The Agency by WorklandMontréal, Québec, Canada
Il y a 9 jours
Type de contrat
  • Temps plein
Description de poste

LOOKING FOR A

CUSTOMER SERVICE MANAGER

Are you looking to take on a leadership role where you can drive customer service excellence in a dynamic, collaborative environment? Do you have the skills to create raving fans with clients, inspire your team, optimize processes, and enhance customer satisfaction? If so, this is the opportunity for you!

ABOUT THE OPPORTUNITY

Workland presents this unique career opportunity to join a family-owned business and leading Canadian importer & distributor of retail, food service, and packaging products, located in the Saint-Laurent area of Montreal. Our client is currently seeking a Customer Service Manager to lead their customer service team and optimize order management processes. This position will oversee inbound and outbound sales calls, ensuring top-notch customer service while boosting order value through expert suggestive selling techniques. The main priority is to ensure all orders are processed accurately and in a timely fashion by the customer service team while working collaboratively with all applicable departments.

WHY SHOULD THIS OPPORTUNITY INTEREST YOU?

  • Join a company that has successfully passed the test of time and has been around since… 1954!
  • A welcoming, family-oriented, and down-to-earth workplace culture
  • Competitive compensation and comprehensive benefits
  • Emphasis on work-life balance
  • Environmentally conscious approach at all levels
  • Continuous improvement opportunities, with access to training and skills development

JOB DESCRIPTION

The Customer Service Manager will oversee the customer service team, ensuring all orders are processed efficiently and all customer interactions are handled with care. This role focuses on driving sales through excellent customer service, improving operational processes, and fostering a collaborative team environment. You will work closely with senior management to ensure alignment with company goals and enhance the overall customer experience.

YOUR TASKS AND RESPONSIBILITIES WILL BE :

Customer Service and Sales Enhancement

  • Process orders daily and ensure the teams orders are processed efficiently & effectively
  • Accurately entering customer orders into the companies ERP system, SX Enterprise

  • Reviewing customer orders and answering inquiries.
  • Processing returns and exchanges.
  • Ensuring timely order processing and maintaining customer satisfaction.
  • Manage the back-order fill report and allocate goods accordingly
  • Providing exceptional customer service.
  • Work closely with other departments to address customer issues promptly, improving satisfaction and strengthening loyalty.
  • Troubleshooting any issues with orders, and providing customer service as needed.

  • Encourage a proactive approach within the team, fostering the use of upselling and cross-selling techniques to expand sales and diversify customer orders.
  • Implement procedures for pricing accuracy and data management.
  • Team Leadership and Operational Management

  • Share the client’s goals, vision, and strategic priorities with the Customer Service team to ensure their efforts align with the company’s objectives.
  • Identify challenges that hinder the team’s performance and collaborate with other departments to improve processes and remove obstacles.
  • Manage the hiring, evaluation, and professional development of team members, ensuring they receive adequate training on products, systems, and sales techniques.
  • Monitor performance metrics and ensure compliance with company policies.
  • Build morale within the department and the company, establish strong relationships across the organization with a focus on company unity and maintain the goodwill of both current and potential customers.
  • THE REQUIREMENTS FOR THIS POSITION ARE :

  • College or Bachelor's Degree in Administration or any other relevant field
  • Possess eight (8) years of relevant experience, with expertise in customer service, sales operations, or related projects.
  • 4 years of experience managing or leading a customer service or order fulfillment team in a high-volume environment.
  • Previous experience using an order entry system.
  • Strong understanding of order processing, inventory management, and customer service strategies.
  • Experience in upselling and suggestive selling techniques to increase order value.
  • Ability to analyze performance metrics and implement strategies to improve team efficiency and sales results.
  • Proficiency in ERP system (SX Enterprise considered an asset) and CRM systems, order management platforms, and Microsoft Excel.
  • Excellent organizational and time-management skills, with the ability to juggle multiple priorities.
  • Strong communication skills, both written and verbal, with an ability to effectively engage with both customers and internal teams.
  • Demonstrated ability to train, mentor, and motivate a team to achieve and exceed objectives.
  • A problem-solver who can resolve issues quickly and effectively, while maintaining a positive customer experience.
  • Different combinations of relevant experience and education may be considered.
  • ADDITIONAL ASSETS FOR THIS ROLE :

  • Previous experience in a leadership role that involved both customer service and sales functions, is ideal.
  • In-depth knowledge of the Canadian retail, food service, and packaging product distribution markets, is an asset.
  • Must be bilingual (English & French)
  • CHARACTERISTICS OF THE IDEAL CANDIDATE :

  • A strategic thinker who can balance day-to-day operations with long-term goals.
  • Highly customer-focused with a passion for delivering exceptional service.
  • Strong leadership skills with the ability to inspire and develop team members.
  • Results-oriented, with a proven ability to drive sales and operational improvements.
  • A proactive approach to identifying opportunities for process optimization and team growth.
  • Positive and engaging personality that fosters collaboration and teamwork across departments.
  • Flexible and adaptable in managing a variety of tasks and challenges.
  • ABOUT WORKLAND

    Workland is proud to have been mandated to assist this company in the recruitment process for this great job opportunity. Our team’s ultimate goal is to accelerate and facilitate the process of connecting talented professionals with the right organizations through an approach that promotes diversity, equity, and inclusion in the workplace.