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Customer service manager Offres d'emploi - Laval, QC

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Customer service manager • laval qc

Dernière mise à jour : il y a 21 heures
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Customer Service Manager (Bilingual)

Customer Service Manager (Bilingual)

Riviana Foods Canada CorporationMontreal, QC, Canada
Temps plein
As the leader of the Customer Service Team, the Customer Service Manager (CSM) is the owner of the order to delivery process for both Riviana Foods Canada Corporation (RFCC) business units.The CSM ...Voir plusDernière mise à jour : il y a 21 heures
Customer Service Manager (Montreal)

Customer Service Manager (Montreal)

The Agency by WorklandMontréal, Québec, Canada
Temps plein
Are you looking to take on a leadership role where you can drive customer service excellence in a dynamic, collaborative environment? Do you have the skills to create raving fans with clients, insp...Voir plusDernière mise à jour : il y a 9 jours
Customer Experience Manager

Customer Experience Manager

GardaWorldMontréal, Quebec
Quick Apply
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse te...Voir plusDernière mise à jour : il y a plus de 30 jours
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Coordinator, Customer Service

Coordinator, Customer Service

CENTURAmontréal (saint laurent), Canada
Temps plein
Reporting to the Customer Service Supervisor, the incumbent must ensure that high quality customer service is provided.He must ensure and participate in the smooth running of the activities of his ...Voir plusDernière mise à jour : il y a 7 jours
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Customer Service Attendant

Customer Service Attendant

Canadian Forces Morale and Welfare Services - CFMWSMontréal North, CA
Temps plein
CFMWS - WHERE PURPOSE MEETS PASSION At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace. we’re a proud community dedicated to supporting Canadian Armed Forces m...Voir plusDernière mise à jour : il y a 2 jours
Senior Customer Success Manager, Service

Senior Customer Success Manager, Service

CoveoMontreal
125 000,00 $CA par an
As a Senior CSM, you will collaborate with our customers, ensuring that our solutions and capabilities align with customers’ strategic business outcomes. You will embark on a mission to enhance cust...Voir plusDernière mise à jour : il y a plus de 30 jours
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Bilingual Customer Service Operations Manager

Bilingual Customer Service Operations Manager

Randstad CanadaMontreal, Quebec, CA
36,00 $CA –42,00 $CA par heure
Temporaire
Quick Apply
Join a global healthcare company, based in Montreal,.The position is responsible for enhancing the CGT customer experience by executing a customer centric. The CGT Customer Service Operations Manage...Voir plusDernière mise à jour : il y a plus de 30 jours
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Customer Success Manager

Customer Success Manager

Jump! RecruteursMontreal, QC, Canada
Temps plein
We are looking for aCustomer Success Manager(Video Games) to join our team.You will play a key role in the satisfaction of our customers, mainly video game developers, by ensuring that they success...Voir plusDernière mise à jour : il y a 10 jours
Customer Service Representative

Customer Service Representative

Move Way LogisticsMontreal, Quebec, Canada
39 000,00 $CA – 40 000,00 $CA par an
Temps plein
Job OverviewWe are looking for an efficient and skilled Customer Service Representative for our call center.As a Customer Service Representative, your job is to provide excellent customer support t...Voir plusDernière mise à jour : il y a plus de 30 jours
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Customer Service Representative

Customer Service Representative

CAMP Systems International, Inc.montréal, qc, Canada
Temps plein
CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusiv...Voir plusDernière mise à jour : il y a 10 jours
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Customer Program Manager

Customer Program Manager

Kontron CanadaBoisbriand, Quebec, Canada
CDI
Kontron Canada is seeking a Customer Program Manager to join her experienced and dynamic team.To get a taste of the work environment at Kontron Canada, watch the following video in French : https : / / ...Voir plusDernière mise à jour : il y a 4 jours
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Manager Customer Service

Manager Customer Service

National BankMontreal, Canada
Temps plein
As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professi...Voir plusDernière mise à jour : il y a 12 jours
Customer Service Manager

Customer Service Manager

FortNineMontreal, QC, Canada
65 000,00 $CA – 75 000,00 $CA par an
Temps plein
Reporting directly to the Director of Operations, the Customer Service Manager is responsible for ensuring that FortNine customers are satisfied at all times. This role includes managing the CS depa...Voir plusDernière mise à jour : il y a plus de 30 jours
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Bilingual customer service agent

Bilingual customer service agent

Fed SupplyMontérégie-Ouest (Saint-Anicet), QC, Canada
CDI
Hello, I'm Jérémy, recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs i...Voir plusDernière mise à jour : il y a 3 jours
Customer Service Manager

Customer Service Manager

Express Employment Professionals - Ottawa EastRivière-Des-Prairies-Pointe-Aux-Trembles, Canada, CA
50 000,00 $CA – 60 000,00 $CA par an
Temps plein
Our specialty food products supplier client is looking for a dynamic Service Manager to elevate their customer experience. We're seeking a motivated, organized, and customer-focused professional...Voir plusDernière mise à jour : il y a 2 jours
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Insurance Customer Service - Bilingual

Insurance Customer Service - Bilingual

Arise Virtual SolutionsMontreal, Quebec
Provide French bilingual customer support for an insurance client through the Arise® Platform.If you speak English and French, have experience providing support for insurance products and you&r...Voir plusDernière mise à jour : il y a plus de 30 jours
Representative - Customer Service

Representative - Customer Service

WescoPointe-Claire, QC, Canada
21,00 $CA par heure
Temps plein
En tant que représentant du service à la clientèle, vous répondrez aux demandes de renseignements des clients par téléphone, par courrier électronique ou en vous rendant sur place, afin de résoudre...Voir plusDernière mise à jour : il y a plus de 30 jours
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Bilingual Customer Service Representative

Bilingual Customer Service Representative

Recrute ActionMontreal, Quebec, Canada
24,00 $CA par heure
Bilingual Customer Service Representative.Our client in the insurance industry is hiring for 10 open roles to support their Retirement Services Team during peak season. This temporary opportunity al...Voir plusDernière mise à jour : il y a plus de 30 jours
Customer Service Representative - Intermodal

Customer Service Representative - Intermodal

Andy TransportMontreal, QC, CA
Temps plein +1
Quick Apply
Client Support Specialist - Intermodal.ANDY takes great pride in delivering exceptional, customized services encompassing goods transportation, logistics, warehousing, and fleet management solution...Voir plusDernière mise à jour : il y a 2 jours
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Customer Service Representative / Représentant du service clientèle

Customer Service Representative / Représentant du service clientèle

Evlvmontréal, qc, Canada
Temps plein +1
Représentant du service clientèle pour le commerce électronique.Ce poste n'est ouvert qu'aux résidents du Canada qui ont un permis de travail légal. À propos de notre client qui recrute pour ce post...Voir plusDernière mise à jour : il y a 10 jours
Customer Service Manager (Bilingual)

Customer Service Manager (Bilingual)

Riviana Foods Canada CorporationMontreal, QC, Canada
Il y a 21 heures
Type de contrat
  • Temps plein
Description de poste

Position Summary :

As the leader of the Customer Service Team, the Customer Service Manager (CSM) is the owner of the order to delivery process for both Riviana Foods Canada Corporation (RFCC) business units. The CSM leads a team of Customer Service Representatives (CSR) charged with managing customer relationships, working with the Sales team, and cross-functional peers to execute the customer order fulfillment to delivery process. The CSM is also the primary escalation point for managing customer non-compliance deductions driving root cause correction and, where applicable, rebilling.

Position Responsibilities :

Develop and maintain strong relationships across various functional areas with both internal and external customers

Manage order fulfillment to maximize service to customer within budgeted cost structures

Solve customer non-compliances and coordinate action plans with internal and external stakeholders

Set key customer service policies / SOPs and drive compliance across team / organization / customers

Primary escalation contact for customer Buyers / Replenishment Teams

Manage internal and 3PL warehouse outbound to customer volumes within capacities and capabilities

Lead projects / process improvement to resolve short and long term customer issues or initiatives

Manage global customer communication of policy changes, holiday management etc.

Work in conjunction with Sales to ensure customer strategic vision and logistical needs are met or exceeded

Primary contact for EDI and SAP Order Fulfillment processes

Lead and develop team of CSRs through coaching and performance management

ACCOUNTABILITIES :

Primary metrics are order fill rate and customer non-compliance fine value

Prepare CS budgets and communicate monthly variances root causes and plans with finance and management

Develop and maintain critical customer service policies (sailing schedules, lead time policies etc.)

Develop and maintain Customer profiles and specific SOPs

Maintenance of key customer scorecards to track service performance

Responsible for relationship management with customer replenishment contacts

Responsible for monitoring customer orders against policy

Accountability and strong management of customer non-compliance fines

REQUIRED SKILLS AND EXPERIENCE :

University Undergraduate Degree, College Diploma or equivalent experience

5 to 7 years various Supply Chain experiences with focus on Customer Service

B2B customer service experience, preferably in the food business

Fully Bilingual English / French with strong communication skills - written and verbal

  • System Knowledge : Proficient in Microsoft Office, Excel in particular; experience in SAP an asset