Customer service • quebec city qc
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Job Title: Field Technician II
Location: Quebec City,QC G2C 0M2
Duration: 3 Months
Job Type: Temporary Assignment
Work Type: Onsite/Driving
Bilingual: French & English
Job Description:
As a Field Technician II, you will be responsible for supporting and maintaining laptop, desktop and printer support for end users and clients. A valid passport and drivers’ license and vehicle are required. This role reports into the Field Services Manager.
Responsibilities:
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
Documents, maintains, upgrades or replaces hardware and software systems
Supports and maintains user account information including rights, security and systems groups.
Identifies, analyzes, and repairs product failures, orders and replaces parts as needed
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks
Works under general supervision. A certain degree of creativity and latitude is required
Basic tasks:
Deskside software support
High end printer and multi-function laser component level repair
Server component level hardware repair and software restore
Network device replacement/ configuration
Basic network troubleshooting
Smart Hands
Qualifications:
Requires experience in the field or in a related area; familiar with a variety of the field's concepts, practices, and procedures
Able to perform call-management in a Real-Time-Reporting environment
Able to work independently & with limited supervision
Excellent verbal & written skills
Have good interpersonal and communication skills.
Experience in Sales
Communication will be via Teams and Outlook. Meetings are conducted remotely as this is a face-to-face role. New agents need to get used to using is their feet and their mouth because they're going to be walking around talking to folks face to face. Will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map system. It's not exactly all pen and paper. Someone does need to be able to use a cursory level of technology to succeed in the role. Training will be provided for first week.
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