Customer relations manager Jobs in Whitby, ON

50246-

Toronto-

Regular

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

This position will play a key role in advancing Hydro One’s major capital projects, specifically engagements required to implement our new 50 / 50 equity model, which will see First Nations communities becoming equal owners in all transmission line projects over $100 million.

General Accountabilities :

• Develop and implement specific Indigenous Relations (IR) project engagement strategies and project consultation plans.
• Define project requirements and implementation approaches to advance engagement results on each major and / or capital project.
• Work with Project Managers and teams as a trusted advisor to create customized plans to achieve targets while engaging Indigenous communities and strategically managing risk.
• Monitor, review and report issues / concerns to the project teams (including environment) and develop recommendations to address them.
• Contribute to the development and oversight of Indigenous Relations budgets for major capital projects.
• Work to proactively address issues and concerns raised by Indigenous communities in an effective and timely manner in support of the advancement of Hydro One projects.
• Provide advice on Indigenous Relations opportunities and issues to Hydro One staff and prepare recommendations in support of project execution, as required. Organize and execute consultation activities, e.g., public information centers, community meetings, and community events that support Hydro One projects.
• Work to ensure all project regulatory commitments / conditions are fulfilled and that Hydro One delivers on all other commitments made to Indigenous communities as part of project advancement.
• Work in collaboration with other lines of business to maximize Indigenous procurement on projects.
• Other duties as assigned.

Selection Criteria :

At Hydro One, we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation, and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.

Thank you for considering a career with Hydro One; we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please apply through careershydroone. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Deadline : March 17, 2025

In the event you are experiencing difficulties applying to this job, please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

J-18808-Ljbffr