Customer relations manager Jobs in Whitby, ON

The Durham Catholic District School Board invites applications from qualified candidates interested in the following position :

POSITION : Labour Relations Associate

LOCATION : Catholic Education Centre Human Resource Services. 650 Rossland Road West Oshawa ON L1J 7C4

HOURS OF WORK : Monday to Friday 8 : 15 a.m. to 4 : 30 p.m.

SALARY : Management / Administrative A5 ($72803 - $84276 )

START DATE : To be determined

This posting is to fill an existing permanent vacancy.

Interested candidates are invited to apply through Apply to Education

The Durham Catholic District School Board is located just east of Toronto and is renowned for providing comprehensive Catholic education to over 25000 students in 38 elementary schools 7 secondary schools and 7 continuing and alternative education centers throughout Durham Region.

POSITION SUMMARY

Reporting to the Manager Employee & Labour Relations the Labour Relations Associate is a high functioning organized and efficient self-starter who will provide a sophisticated level of support to the People and Culture department using their labour relations expertise and superior communication skills to build a positive employee and labour relations environment at the Durham Catholic District School Board.

DUTIES AND RESPONSIBILITIES

• Participate in the grievance and arbitration process; investigate grievances and maintain minutes; assist with the development of grievance responses and memorandums of settlement; attend arbitrations and mediations and provide resource material as required;
• Contribute to collective bargaining through preparation and scheduling assist in developing proposals participate in meetings conduct research and analysis maintain accurate minutes and records; develop communications for implementation;
• Provide administrative support to the Employee and Labour Relations team ensuring compliance in accordance with Collective Agreements through timely scheduling and coordination of grievance meetings labour management committees maintenance of the grievance database accurate files and recordkeeping;
• Update the HRIS system to process grievance settlements using appropriate source documents in adherence to pay deadlines;
• Manage the union leave process including reviewing and approving leave requests updating attendance tracking in HRIS system maintaining accurate records and invoicing at appropriate intervals;
• Prepare and create a wide variety of ad hoc and recurring reports including seniority attendance and performance appraisals correspondence and other documents for both internal and external stakeholders;
• Administration of collective agreements and terms and conditions of employment including providing strategic advice on the interpretation and application of the agreements applicable legislation and Board policies and procedures to supervisors and employees;
• Foster constructive and collaborative relationships with key stakeholders including union representatives and internal teams;
• Demonstrate and promote highest standards of ethics professionalism and confidentiality;
• Communicate regularly and ensure cross functional support and training providing coverage to colleagues as required;
• Perform general administrative services for the People and Culture department including maintaining personnel and other files both paper and electronic and responding to various telephone inquiries;
• Assist in other duties as required.

QUALIFICATIONS AND EXPERIENCE

KNOWLEDGE AND SKILLS

At DCDSB fostering a culture of inclusion is a fundamental imperative. Acknowledging the diversity of our students staff and community and ensuring every member of our inclusive community is a valued contributor is a foundational pillar to our mission. The DCDSB invites and encourages applications from all qualified individuals including those from groups that are traditionally underrepresented in employment and candidates who self-identify as a member of a racialized / marginalized community who may enhance equity and representation in our workforce.

Pursuant to the Accessibility for Ontarians with Disabilities Act 2005 (AODA) if you require accommodation at any time throughout the application process please contact Human Resource Services at prior to the posting closing date so that accommodations can be made.

Required Experience :

IC

Key Skills

Revenue Cycle Management,Marketing,Public Relations,Algebra,MailChimp,Media Relations,Social Listening,Relationship Management,Customer relationship management,Medicare,Public Speaking,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 72803 - 84276