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Customer relations manager Jobs in Dartmouth, NS

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Customer relations manager • dartmouth ns

Last updated: 19 hours ago

Labour Relations Specialist

Halifax Regional MunicipalityHalifax, NS
CA$89,570.00 yearly
Full-time +2

Halifax Regional Municipality is inviting applications for one full-time, up to 12 month temporary position as Labour Relations Specialist in Human Resources.Should this temporary position become p... Show more

 • New!

Customer Success Manager

LifeWorksHalifax, Nova Scotia, Canada
CA$54,600.00 yearly
Full-time

TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individ... Show more

Remote Customer Service Sales

HMG CareersCole Harbour, Nova Scotia
CA$69,000.00 yearly
Remote
Full-time
Quick Apply

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ... Show more

Customer Service Rep (Bilingual) - Remote

Teladoc HealthHalifax, Nova Scotia
CA$24.00 hourly
Remote
Full-time

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves ... Show more

Customer Service Representative - Work From Home

American Income Life Insurance CompanyHalifax, NS, CA
Remote
Full-time
Quick Apply

Looking for a role where you can help people, grow your skills, and build long-term stability?.Our organization—one of the most established supplemental benefits providers in North America fo... Show more

Customer Service Representative (Clerk 3, Collection Services)

The Government of Nova ScotiaHALIFAX, NS, CA
Full-time

Jun-26 ​ (Applications are accepted until 11:59 PM Atlantic Time).At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia.Our mandate is to design and... Show more

Customer Service Agent - Hybrid Remote

TigerTelDartmouth, NS, CAN
CA$18.50 hourly
Remote
Full-time
Quick Apply

Join TigerTel as a Customer Service Agent!.Are you an enthusiastic communicator with a keen eye for detail? TigerTel is fast paced 24/7 answering service for commercial and medical clients, and we'... Show more

Customer Service Representative

Circle KDartmouth, Nova Scotia, Canada
Full-time

Store 6002069: 200 Waverly Blvd, Dartmouth, Nova Scotia B2X 2C1.Customer Service Representative.As a Customer Service Representative, you will enjoy:.Opportunities for fast career advancement.Years... Show more

Remote Customer Service Specialist

ForgeFitHalifax, NS, CA
Remote
Full-time
Quick Apply

Job Title : Remote Customer Service Specialist  Company: ForgeFit  Location: Remote   Employment Type: Full-Time  About ForgeFit  At ForgeFit, we supply premium fitnes... Show more

Customer Service Supervisor

Canadian Tire - Bayers Lake, Halifax ( Store 465)Halifax, Nova Scotia, Canada
Full-time

Canadian Tire Bayers Lake – Store 465 (Halifax, NS).Department Manager – Customer Service.The Supervisor contributes to the success of a store by communicating the retail objectives of their r... Show more

BIM Manager

StantecHalifax, NS
CA$96,800.00 yearly
Full-time +1

Communities everywhere share the need for clean water.And as they work to meet that need, they’re facing new, more complex challenges every day.Our water professionals collaborate to contribute inn... Show more

Customer Service Agent

Executive AviationHalifax, NS, CA
CA$19.90 hourly
Full-time +1
Quick Apply

Are you ready to take off and start a new and exciting career in the aviation industry?.If so, we want to chat with you!.Our operation in Halifax keeps growing and provides our team members wi... Show more

Customer Success Specialist - Insurance and Wealth

Black Star WealthHalifax, NS, CA
Permanent

We're looking for a highly organized, detail-oriented professional to support our insurance and investment advisory practice.You'll play a key role in delivering exceptional client service, managin... Show more

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingHalifax, Nova Scotia
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Sales Manager

O'Regan's Automotive GroupHalifax, NS, CA
Full-time

Join the Team at O'Regan's Automotive Group.Are you a driven automotive leader with a passion for sales, customer experience, and team development? We are looking for an experienced.Lead, coach, an... Show more

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Labour Relations Specialist

Labour Relations Specialist

Halifax Regional MunicipalityHalifax, NS
19 hours ago
Salary
CA$89,570.00 yearly
Job type
  • Full-time
  • Permanent
  • Temporary
Job description

11448BR

Labour Relations Specialist

Job Posting

Halifax Regional Municipality is inviting applications for one full-time, up to 12 month temporary position as Labour Relations Specialist in Human Resources. Should this temporary position become permanent through the business planning process, the successful candidate may be offered the permanent position without a further job competition process, provided the incumbent has met the required performance expectations for the position.

Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

The Labour Relations Specialist (LRS) is a labour professional who is responsible for the delivery of expert advice to their assigned clients to support the best possible labour relations outcomes for the municipality. Labour relations services include: fact finding/investigation, collective bargaining, grievance management, union-management relations, progressive discipline, collective agreement administration, training/education/coaching and human rights/other legal obligations.

DUTIES AND RESPONSIBILITIES:

  • Supports leaders through workplace investigations including: assisting with development of investigation plan, drafting of questions, attending investigation meetings, advising on procedural issues, analyzing evidence, drawing conclusions and making recommendations for corrective action where appropriate
  • Leads or co-leads collective bargaining on behalf of HRM
  • Supports leaders through the grievance process in accordance with best labour relations practices including providing advice on strategic grievance handling, grievance processing, procedural requirements, dispute resolution options
  • Assists Legal Services colleagues with arbitration case preparation including identification of witnesses, gathering and/or preparation of exhibits, and attending arbitration, labour board hearings and other hearings
  • Tracks grievance trends to identify collective bargaining priorities and/or change management opportunities
  • Drafts and/or reviews grievance responses, settlement agreements, summary of arbitration outcomes/lessons learned
  • Provides labour relations expert advice to clients to help them lead change management initiatives in respect of the organized workforce to support business and corporate outcomes
  • Leads or attends Union-Management relations/meetings
  • Serves as a source of expertise with respect to the collective agreement and bargaining history
  • Provides interpretation of collective agreements
  • Contributes to the review, revision, introduction and implementation of new or updated policies, guidelines and processes to clients, in accordance with KVP principles
  • Develops and delivers training on a variety of labour relations topics
  • Provides advice in respect of duty to accommodate and bona fide occupational requirements
QUALIFICATIONS:
Education and Experience:
  • Undergraduate degree in Business, Human Resources, Law, Industrial Relations or other undergraduate degree with exposure to Industrial Relations
  • A minimum of two years’ experience in advising employer clients as a labour specialist in the public sector or private sector.
  • Experience in collective bargaining as a bargaining team member or research support is an asset
  • Must have demonstrated experience communicating effectively in person and in writing.
  • A suitable combination of education and experience will be considered.
Technical / Job Specific Knowledge and Abilities:
  • Knowledge of legislation including but not limited to: Trade Union Act, Labour Standards Code, Human Rights Act, OHS Act, WCB Act.
  • Knowledge of caselaw research using online tools including CanLii, Lexis-Nexis
  • Knowledge of principles of labour relations and contract administration.
  • Knowledge of principles of dispute resolution and problem solving.
  • Knowledge of collective agreement costing and mathematical calculations.
An equivalent combination of education and experience may be considered. Applicants relying on education and experience equivalencies must clearly demonstrate such equivalencies in their application.

Security Clearance Requirements: Applicants may be required to complete an employment security screening check.

Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates who are selected for testing, may be tested in a group setting, scheduled at the employer’s discretion.

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