CSR ~ Customer Service Representative

Customer Service Representative

Vibe Marketing is currently hiring for 3-4 vibrant, outgoing and people centred Customer Service Representatives to join our customer service team within the Halifax region.

Are you a people person?
Do you like a challenge and a role where no two days are ever the same?
Are you looking for a new exciting role in customer service and events?

If you answered yes to each of these questions, you would fit right in with our customer service team.

All of our CSR’s Receive:

• Great compensation
• Paid training
• Weekly top performer bonuses
• Team nights
• Monthly sports nights (basketball, soccer, bowling etc.)
• Daily leadership development
• A personal business mentor/coach provided to each team member
• Travel opportunities both nationally and internationally for R&R and work-related events

Job Requirements:
Customer Service Representative Job Summary

We are looking for a customer-oriented representative to join our Halifax based team. As a Customer Service Representative, or CSR, you will act as a liaison in person at our retail based events. Day to day duties include:

• Working on behalf of our clients at our face-to-face private site events
• Assisting in new business acquisition and increasing market share through face-to-face new customer sign ups
• Representing our clients and achieving customer retention through multiple face to face interactions with new and existing customers
• Developing strong leadership and crew management skills to build a high performance through our ongoing career development program
• Completion of a handful of sales including the collection of new customer personal details
• Promoting‌ ‌a‌ ‌client’s‌ ‌products‌ ‌and‌ ‌services‌ ‌to‌ ‌the‌ ‌public‌ ‌(face-to-face)
• Providing‌ ‌general‌ ‌customer‌ ‌service‌ ‌assistance‌ ‌and‌ ‌handling‌ ‌concerns‌
• Answering‌ ‌questions‌ ‌and‌ ‌overcoming‌ ‌objections‌ ‌when‌ ‌applicable‌ ‌

The best CSRs are genuinely excited to help customers and a natural problem solver who is confident at troubleshooting and finding solutions. The overall goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Just a few requirements:

• You‌ ‌must‌ ‌be‌ ‌18+‌ ‌years‌ ‌of‌ ‌age‌ ‌and‌ ‌eligible‌ ‌to‌ ‌work‌ ‌in‌ ‌Canada ‌
• You‌ ‌must‌ ‌be‌ ‌willing‌ ‌to‌ ‌work‌ ‌with‌ ‌customers‌ ‌face-to-face‌ ‌at one of our retail, in-store events ‌
• Commuting‌ ‌to‌ ‌our‌ ‌office‌ ‌in‌ ‌Halifax‌ ‌is‌ ‌required‌ ‌on‌ ‌a‌ ‌daily‌ ‌basis‌ ‌ ‌
• Full-time‌ ‌availability‌ ‌is‌ ‌preferred,‌ ‌and‌ ‌an‌ ‌immediate‌ ‌start‌ ‌is‌ ‌ideal‌ ‌
• Customer‌ ‌Service,‌ ‌Retail‌ ‌Sales‌ ‌or‌ ‌Call‌ Centre ‌work‌ ‌is‌ ‌helpful‌

What‌ ‌you‌ ‌need‌ ‌to‌ ‌do:‌ ‌~‌ ‌CLICK‌ ‌APPLY‌ ‌~‌ ‌

Application‌ ‌Process:‌ ‌‌Applications‌ ‌will‌ ‌be‌ ‌reviewed‌ ‌within‌ ‌1‌ ‌-‌ ‌2‌ ‌weeks.‌ ‌Our‌ ‌Recruitment‌ ‌Team‌ ‌will‌ ‌be‌ ‌in‌ ‌touch‌ ‌with‌ ‌all‌ ‌the‌ ‌successful‌ ‌candidates‌ ‌as‌ ‌soon‌ ‌as‌ ‌possible.‌ ‌We,‌ ‌therefore,‌ ‌ask‌ ‌that‌ ‌all‌ ‌candidates‌ ‌ensure‌ ‌they‌ ‌send‌ ‌over‌ ‌up‌ ‌to‌ ‌date‌ ‌communication‌ ‌information‌ ‌such‌ ‌as‌ ‌cell‌ ‌phone‌ ‌number‌ ‌and‌ ‌email‌ ‌address.‌ ‌All‌ ‌applications‌ ‌will‌ ‌be‌ ‌reviewed,‌ ‌but‌ ‌only‌ ‌successful‌ ‌candidates‌ ‌will‌ ‌be‌ ‌contacted‌.‌ ‌

Interview‌ ‌Process:‌ ‌‌Should‌ ‌you‌ ‌be‌ ‌shortlisted‌ ‌for‌ ‌the‌ ‌position‌ ‌the‌ ‌initial‌ ‌interview‌ ‌will‌ ‌be‌ ‌completed‌ ‌via‌ Zoom‌ ‌although‌ ‌this‌ ‌is‌ ‌an on site ‌position!‌ ‌Depending‌ ‌on‌ ‌how‌ ‌the‌ ‌initial‌ ‌interview‌ ‌goes‌ ‌we‌ ‌will‌ ‌then‌ ‌arrange‌ ‌for‌ ‌a‌ ‌suitable‌ ‌date/time‌ ‌to‌ ‌meet‌ ‌you‌ ‌face‌ ‌to‌ ‌face‌ ‌in‌ ‌our‌ ‌office‌ ‌in‌ ‌Halifax.‌ ‌ If‌ ‌you‌ ‌have‌ ‌any‌ ‌questions‌ ‌please‌ ‌reach‌ ‌out‌ ‌and‌ ‌a‌ ‌member‌ ‌of‌ ‌our‌ ‌team‌ ‌will‌ ‌be‌ ‌happy‌ ‌to‌ ‌assist.‌ ‌