Customer relations manager Jobs in Brampton, ON

Job Description

Reporting to the Manager, Labour Relations, the Labour Relations Coordinator provides a full range of support activities to the members of the Labour Relations team.

Accountabilities:

• Ensures the proper tracking of union business and subsequent invoicing of required funds to respective union
• Calculate and reconcile union bill backs
• Negotiates with the union treasurer concerning any past due accounts
• Attends and provides minute-taking duties at monthly labour-management meetings and other meetings as required between all Hospital sites (approx. nine full-day meetings per month)
• Must build and maintain positive working relationships with all union partners
• Makes updates to collective agreements and ensures printing and distribution as required from time-to-time
• Prepares correspondence to labour relations stakeholders i.e. unions, law firms, arbitrators to coordinate and confirm arbitration dates
• Prepares bargaining proposals for the collective bargaining processes
• Maintains a centralized repository of grievances that tracks all grievances and allows instantaneous data reporting. Activities includes; preparation of files; logging in database; and monthly updating, compilation and reporting on status
• Ensures all labour relations data are up-to-date and capable of generating the most timely reports and information necessary to support labour relations functions
• Attends and provides minute-taking duties at monthly labour-management meetings and other meetings as required between all Hospital sites (approx. three full-day meetings per month)
• Writes various correspondence including Step II grievance responses
• Maintains union contact lists, specialist portfolio lists
• Prepares grievance files for external legal counsel
• Coordinates all grievance settlements and compliance and ensures payments are made on time
• Organizes meetings and maintains Labour Relations team calendars
• Maintains and updates Labour Relations team’s labour law library by ensuring that subscription services are up to date and the most reliable data/information is available to the team
• Orders equipment, supplies services and maintenance
• Prepares and updates documents for costing accruals, compiles information to provide to Finance
• Works closely with Arbitrators and the Ministry of Labour to file, coordinate and schedule relevant hearings

Qualifications

• College diploma in human resources management
• Advanced proficiency with Microsoft Office including Word, Excel, Outlook and PowerPoint
• Knowledge of Meditech and MediHR an asset
• Experience with SharePoint is an asset
• Strong critical thinking skills
• Knowledge of collective agreements and employment related legislation
• Flexibility to meet the demands of a fast-paced environment
• Strong organizational skills with emphasis on coordination of time and resources to manage multiple tasks and projects effectively and in a timely manner
• Highly motivated, self-directed with demonstrated ability to work well as a member of a team and the ability to work independently
• Strong communication skills; verbal and written
• Certified Human Resources Professional will be considered an asset
• Excellent attendance, punctuality and work record
• Ability to travel between all Osler's sites and to external meetings
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Additional Information

Hours: Currently days in a hybrid role that functions remotely but require essential, regular onsite weekly work (subject to change in accordance with operational requirements)

Hybrid: Roles that function remotely, but require essential, regular onsite weekly work.

Applications are still open for external applicants

Application deadline: April 7, 2026

Salary:
Minimum: $72,189.00
Maximum: $90,246.00

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.