Customer account manager Jobs in Vaughan, ON

Responsibilities

• Lead the Customer Growth team to meet or exceed sales, retention, adoption, and customer growth targets.
• Build and maintain strong relationships with existing WellnessLiving customers, with a focus on increasing product utilization, service adoption, and long-term account value.
• Coach, mentor, train, and develop team members through regular feedback, performance reviews, and clear accountability.
• Monitor team activity, pipeline, KPIs, and performance trends to identify risks, opportunities, and areas for improvement.
• Develop and implement sales, retention, and customer growth processes that improve team efficiency and customer outcomes.
• Create and maintain reporting that provides clear visibility into outbound activity, retention performance, adoption trends, and team results.
• Establish standards for service levels, call handling, customer engagement, and performance monitoring.
• Capture and analyze customer insights to identify churn risks, expansion opportunities, and ways to improve the overall customer experience.
• Partner closely with Sales leadership, Onboarding, and other cross-functional teams to improve communication, reduce churn, and identify opportunities for customer growth.
• Facilitate regular team meetings to review goals, progress, priorities, challenges, and action plans.
• Foster a positive, accountable, and high-performance team culture that supports employee engagement, customer success, and business growth.

Skills & Qualifications:

• 3+ years of sales leadership experience, preferably in a SaaS, account management, customer growth, or recurring-revenue environment.
• Proven track record of meeting or exceeding sales, retention, adoption, expansion, or customer growth targets.
• Experience leading, coaching, and developing sales or account management teams through clear goals, regular feedback, and performance accountability.
• Strong understanding of customer lifecycle management, including product adoption, churn prevention, retention, and account growth.
• Ability to build strong customer relationships and identify opportunities to increase utilization, satisfaction, and long-term value.
• Strong analytical skills, with experience using KPIs, reporting, and performance data to identify trends and drive improvement.
• Experience improving sales, retention, or customer growth processes to increase team efficiency and customer outcomes.
• Excellent communication and collaboration skills, with the ability to work effectively across Sales, Onboarding, Customer Success, and other cross-functional teams.

Why Work With Us?

• Work with a passionate, dynamic, and fast-growing team dedicated to making a meaningful impact in the wellness industry.
• Competitive salary, vacation, and benefits package.
• Hybrid work environment with opportunities for career growth and development.
• Work in a culture that values creativity, collaboration, and continuous learning.

Please note that only those selected for an interview will be contacted.

We appreciate you taking the time and look forward to reviewing your application!

WellnessLiving is an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs. We prohibit discrimination and harassment of any kind and consider all qualified applicants without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital or family status, or any other status protected by applicable law.

We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.