Inside Account Manager

This role is 50 / 50 Hybrid - Work from home and Work from Office

The Grainger Edge clearly declares what we believe is our advantage-at Grainger, culture is every bit if not more important than strategy.

Introduces seven principles that when consistently practiced, create a culture that supports the achievement of our strategy and purpose.

Primary Function :

Be part of our world class Inside Sales team covering customers coast to coast through our massive inventory, Keepstock Inventory Management, Effortless e-Commerce experience & our local branches across Canada.

Main focus on small-medium businesses, selling value to key existing accounts and strategically growing share of wallet.

We offer a robust training when joining and ongoing support to make you successful.

Ability to partner / work cross-functionally with our Commercial Sales & National Accounts teams.

Principal Duties & Responsibilities :

• Manage an account portfolio of 200-300 small-medium size customers including National Accounts and contract customers
• Develop sales plans / expand customer contacts that effectively market Grainger's value proposition to drive profitable sales growth and maximize portfolio value.
• Develop and implement account penetration strategies to include regular business reviews for key customers to maximize sales
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
• Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
• Call planning, executing a sales process and strategically using a CRM
• Utilize Sales Management System to understand customer needs and present cost-effective solution to increase customer spent and loyalty
• Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market
• Adherence to company sales and pricing guidelines

Preferred Education & Experience :

• 1-3 years customer service experience required, sales experience an asset
• A post-secondary education is preferred
• Ability to listen, gain trust and bring to closure an action, project, resolution or sales with customers
• Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization
• Business acumen around sales forecasting, opportunity management and customer planning
• Technological capabilities and understanding to communicate in today's business environment, Salesforce experience
• Ability to utilize sales process to uncover customer objections / concerns, and determine appropriate solutions
• Ability to maintain a plan of action until desired results is achieved
• Strong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenue
• Knowledge of Maintenance Repair & Operations (MRO) products and their applications an asset

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members.

As part of Grainger hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and / or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience / background and that are aligned with their Individual Development Plan.

Grainger is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities.

Accommodations are available on request for all persons with disabilities taking part in the selection process.