- Recherche d'emploi
- Vaughan, ON
- customer account manager
Customer account manager Offres d'emploi - Vaughan, ON
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Customer account manager • vaughan on
- Offre sponsorisée
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We are seeking a driven and dynamic Freight Broker / National Account Manager to join our growing team. This role is perfect for a motivated professional with a strong foundation in freight brokerage and account management. The ideal candidate will have experience building and maintaining relationships, generating new business, and managing accounts on a national scale.
As a Freight Broker / National Account Manager, you will be responsible for developing new client relationships, managing a portfolio of existing accounts, and providing top-tier service to ensure customer satisfaction. You will work closely with internal teams and carriers to ensure seamless transportation logistics and execute strategic business development initiatives.
Key Responsibilities :
- New Business Development : Proactively identify and acquire new clients by leveraging industry knowledge, cold calling, and creative sales strategies.
- Account Management : Manage and grow accounts by providing outstanding service and identifying opportunities for upselling and cross-selling.
- Market Research : Stay up-to-date with market trends and competitor activities to adjust strategies and provide the best possible service offerings to clients.
- Negotiation & Pricing : Negotiate rates and service terms with clients and carriers to maximize profitability while ensuring customer satisfaction.
- Customer Support : Address client concerns and inquiries promptly, ensuring high levels of customer retention and satisfaction.
- Reporting & Analytics : Track performance metrics, analyze business trends, and report regularly to leadership on sales activities and account growth.
Qualifications :
Preferred Qualifications :
Benefits :