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Contact tracing Jobs in Hamilton, ON

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Contact tracing • hamilton on

Last updated: 3 days ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Maksim looking for a babysitter or nanny in Burlington

SitlyBurlington, CA
Part-time

Feel free to contact me so we can make an appointment. Show more

Maintenance Coordinator

PenskeStoney Creek, ON, CA
Full-time

The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, cu... Show more

Software Engineer

Evertz Microsystems LimitedBurlington, ON, CA
Full-time
Quick Apply

Scope: Our software engineers develop next generation technologies that enable the creation of media entertainment that you enjoy at home or on the go.Our software plays a significant role in produ... Show more

Pool Deck Supervisors

Goldfish Swim School - OntarioStoney Creek, ON, CA
CA$22.50 hourly
Part-time

Goldfish Swim School STONEY CREEK opening September 2025.WHY JOIN GOLDFISH SWIM SCHOOL?.Making a meaningful difference in the lives of children is what drives us.Watching our swimmers gain confiden... Show more

Nanny Wanted - Before And After School Sitter Opportunity

CanadianNanny.caHamilton, Ontario, Canada
Full-time

Job Posting: Hi, my name is Nadia.I have a 6 year old boy who will be starting Grade 2 at Sacred Heart Of Jesus Catholic School.I need someone who can start September 8th (first day of school) Mon... Show more

Technical Project Manager Data Center (Remote)

RM Staffing B.V.Hamilton, ON, CA
Remote
Full-time

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more

Retail merchandiser

Neptune Retail SolutionsHamilton, ON, Canada
Permanent

Education: No degree, certificate or diploma.Experience: No experience (will train).Arrange product according to planogram.Establish and maintain contact with suppliers.Oversee distribution of merc... Show more

Tracing Coordinator

Traffic Tech Hamilton, Ontario
Full-time +1

When you join Traffic Tech, you join a team that keeps the global economy moving – literally.Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable i... Show more

Shipping and Logistics Coordinator

Adecco CanadaBurlington, Ontario, Canada
Full-time +2
Quick Apply

Adecco is currently hiring a full-time.Shipping and Logistics Coordinator.This is an excellent opportunity for an organized and detail-oriented logistics professional with experience in shipping, r... Show more

Sales Rep (Work from home) - urgent hire!

Altig/AO Globe LifeBurlington, Ontario
CA$76,000.00 yearly
Remote
Full-time

If you’re passionate about making a difference and want to turn that passion into a fulfilling career, we want to hear from you.A Sales Representative plays a crucial role in driving business... Show more

Gardener - part time

MHMIBurlington, Ontario, Canada
Part-time

Do you Love being in the Garden? Want to get paid to workout? .If you love gardening, working out, being in nature, working with a seasoned team of experts &  getting some inspiration... Show more

Dock Supervisor

Breakaway StaffingHamilton, ON, CA
CA$25.00 hourly
Full-time
Quick Apply

We are looking for an experienced Dock Supervisor to lead our client's afternoon team at their Transportation facility in Oakville, ON.Previous experience as a Dock Supervisor with TruckMate, routi... Show more

Contact Sales Representative

HaysBurlington, CA
Full-time

A leading global provider is seeking a Contact Sales Representative to join its growing team in Burlington, Ontario.With a strong reputation for innovation, technical expertise, and customer-focuse... Show more

General Laborer

1-800-GOT-JUNK?Hamilton, ON, Canada
CA$18.00 hourly
Full-time +1

Apply Today & Start As Soon As Next Week!.GOT-JUNK? is growing and looking for positive, physically fit people to join our Truck Teams.We’re the World’s Largest Junk Removal Service, known for our ... Show more

Employment Specialist- Hamilton

triOS College Business Technology HealthcareHamilton, Ontario, Canada, L8N 2A1
CA$52,500.00 yearly
Full-time
Quick Apply

Join the Future of Education – Where Passion Meets Purpose.At triOS and Eastern College, we don't just help students become job-ready graduates – we ignite futures.We're seeking kindred spirits who... Show more

Entry-Level Sales

AO Globe LifeBurlington, ON, CA
Full-time
Quick Apply

Redefine Your Career in Life Insurance with AO: Make a Real Impact Every Day!.At AO, we believe in the power of helping others and the impact life insurance can have on families’ futures.If y... Show more

Part-time Customer Service Assistant (Hamilton Community)

Thrive Group CanadaHamilton, Ontario
CA$21.50–CA$22.04 hourly
Part-time +1

Part-Time Customer Service Assistant.If you are an individual who values.Teamwork, Honesty, Respect, Innovation, Versatility.Our clients direct and customize the services they receive and we suppor... Show more

Appointment Setter

Hydra Pure GroupStoney Creek, ON, CA
CA$17.60–CA$23.00 hourly
Full-time

Appointment Setter – No Weekends, Great Benefits!.THIS IS NOT A WORK FROM HOME POSITION.Call Center Appointment Setters.Environmental Testing Department.Your role will be to contact potential clien... Show more

Chocolate Lovers Wanted! – Retail Sales Associates P/T (Lime Ridge)

Brand MomentumHamilton, Ontario, Canada
Part-time

For those who dream of chocolate — we have the perfect part-time position for YOU! Join Lindt & Sprüngli, proudly recognized as a.Creating the ultimate premium guest experience for our chocolate-lo... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development