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Contact center manager Jobs in Hamilton, ON

Last updated: 4 days ago
Call Center Agent

Call Center Agent

Hustle Notice BizHamilton, Ontario, CA
CA$17.50 hourly
Full-time
Quick Apply
The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-first mindset.As a Call Center Agent, you will handle inbound and outbound calls, assist cust...Show moreLast updated: 5 days ago
  • Promoted
Technical Specialist

Technical Specialist

Phoenix Contact CanadaOntario, Canada, Canada
Full-time
The Technical Specialist will effectively provide Phoenix Contact’s customers with in-depth knowledge and expertise on all Phoenix Contact products including but not limited to Industrial automatio...Show moreLast updated: 15 days ago
  • Promoted
NoSQL DBA Manager

NoSQL DBA Manager

InnovectureOntario, Canada, Canada
Full-time
At least 2+ years of experience as a manager and 8+ years of senior DBA position working with MongoDB technology.PostgreSQL experience will be good to have along with other database technologies.Ex...Show moreLast updated: 4 days ago
  • Promoted
Senior Program Manager

Senior Program Manager

MedAccess RecruitersOntario, Canada, Canada
Full-time
Job Title : Senior Program Manager, Patient Support ProgramsThe Senior Program Manager, reporting to the Director of Patient Programs, will lead and inspire a team of Program Managers responsible fo...Show moreLast updated: 9 days ago
  • Promoted
contact centre manager

contact centre manager

DOCUdavit SolutionsGolden Horseshoe, ON, Canada
CA$57.50 hourly
Full-time +1
Posted on December 18, 2024 by Employer details.Terms of employment : Permanent employment, Full time.Work must be completed at the physical location. There is no option to work remotely.Sort the tec...Show moreLast updated: 25 days ago
Genesys Cloud Engineer

Genesys Cloud Engineer

eTeamRemote, ON
CA$50.00–CA$55.00 hourly
Remote
The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments. In this role the SME / Consultant will closely collaborate with business, infr...Show moreLast updated: 30+ days ago
  • Promoted
Contact Centre Manager (Remote)

Contact Centre Manager (Remote)

BwalkON, Canada
Remote
Full-time
Boardwalk provides Canadians with a quality, comfortable, home living experience.We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities.We oper...Show moreLast updated: 25 days ago
Call Center Admin Agent

Call Center Admin Agent

Grill HeroOntario, Canada
Part-time
Call Center Admin Agent Role Description : .What began as a small summer venture has grown into North America's trusted brand to offer 360-degree grill services. In doing so, Grill Hero enhances their...Show moreLast updated: 14 days ago
Program Lead of the Simulation, Resuscitation and Outreach Training

Program Lead of the Simulation, Resuscitation and Outreach Training

Hamilton Health SciencesHamilton, Ontario
Full-time
On behalf of McMaster Children’s Hospital (MCH), Hamilton Health Sciences (HHS), the Program Lead of the Simulation, Resuscitation and Outreach Training Center provides leadership for MCH staff and...Show moreLast updated: 6 days ago
outbound customer service representative - contact centre

outbound customer service representative - contact centre

CEC Personnel SolutionsHamilton, ON, CA
CA$17.20 hourly
Part-time
Education : No degree, certificate or diploma.Experience : 1 to less than 7 months.Conduct public opinion and attitude surveys. Answer clients' inquiries and provide information.Computer and technolog...Show moreLast updated: 7 days ago
Data Center Technician Canada Onsite

Data Center Technician Canada Onsite

RM Staffing B.V.Hamilton, ON, CA
Permanent
Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24 / 7 support through...Show moreLast updated: 30+ days ago
  • Promoted
Test Manager

Test Manager

Randstad CanadaBurlington, Ontario, CA
Temporary
Quick Apply
Be part of an exciting Business Optimization Transformational project with an internationally recognized brand, it will provide unique opportunities for personal and professional growth.This is a l...Show moreLast updated: 30+ days ago
Manager, Distribution Center.

Manager, Distribution Center.

Coca-Cola CanadaHamilton, ON, CA
CA$70,000.00–CA$75,000.00 yearly
This is a fantastic opportunity for an experienced Operations Manager to further develop and optimize a large supply chain operation. Reporting to the General Manager, the Distribution Center Manage...Show moreLast updated: 30+ days ago
Elementary Contact - Half-time Prep at Edith Monture ES - Afternoons

Elementary Contact - Half-time Prep at Edith Monture ES - Afternoons

York Region District School BoardOntario, Canada
CA$56,108.00–CA$117,096.00 yearly
Grand Erie District School Board Applications are invited for the position of Half-time Prep (Afternoons) - ELEM #30-24-25 At Edith Monture ES (Brantford, ON) Grand Erie District School Board repre...Show moreLast updated: 30+ days ago
Assistant Math Learning Center Director

Assistant Math Learning Center Director

MathnasiumStoney Creek, ON, US
CA$20.00 hourly
Part-time
Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. Our world-class curriculum is bui...Show moreLast updated: 30+ days ago
  • Promoted
Senior AWS Connect Developer

Senior AWS Connect Developer

Capgemini EngineeringOntario, Canada
Full-time
As a Senior AWS Connect Developer, you will act as the technical authority on AWS Connect within the Support Voice Platform team. Partnering with the business transformation team, you will lead the ...Show moreLast updated: 9 days ago
  • Promoted
Junior Electrical Project Manager

Junior Electrical Project Manager

Harbinger Network Inc.Hamilton, ON, Canada
CA$70,000.00–CA$90,000.00 yearly
Full-time
Junior Electrical Project Manager - Hamilton, ON.A thriving electrical contractor in Hamilton is looking to add an experienced intermediate Electrical Project Manager to join their supportive, grow...Show moreLast updated: 5 days ago
Bilingual Call Center Representative (French / English)

Bilingual Call Center Representative (French / English)

Canadian Tire CorporationEmplacement mobile Ontario [F009]
CA$27.00–CA$28.00 hourly
Bilingual Call Center Representative - (French / English).Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to c...Show moreLast updated: 30+ days ago
Junior Instructional Designer (Contact Centre)

Junior Instructional Designer (Contact Centre)

The Travel CoorporationHamilton, ON, Canada
CA$25.00–CA$35.00 hourly
Junior Instructional Designer (Contact Centre).Barrie, ON, Canada • Brampton, ON, Canada • Burlington, ON, Canada • Etobicoke, ON, Canada • Hamilton, ON, Canada • Kitchener, ON, Canada • London, ON...Show moreLast updated: 30+ days ago
  • Promoted
Nanny Wanted - Hiring Experienced Nanny In Hamilton, Ontario. Contact At Sixfoursevensixtwoseventhreethreethreefive!

Nanny Wanted - Hiring Experienced Nanny In Hamilton, Ontario. Contact At Sixfoursevensixtwoseventhreethreethreefive!

CanadianNanny.caHamilton, ON, Canada
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Part-time
Are you passionate about providing exceptional care for an infant? We are the Lana family, based in Hamilton, Ontario, seeking a nurturing and reliable nanny to join our family on a part-time, live...Show moreLast updated: 6 days ago
Call Center Agent

Call Center Agent

Hustle Notice BizHamilton, Ontario, CA
5 days ago
Salary
CA$17.50 hourly
Job type
  • Full-time
  • Quick Apply
Job description

Description

Job Title : Call Center Agent

Location : Hamilton, ON

Job Type : Full-Time

We are looking for a Call Center Agent to join our team and provide exceptional customer support. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-first mindset. As a Call Center Agent, you will handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and ensure customer satisfaction.

Key Responsibilities

  • Answer inbound calls and respond to customer inquiries professionally.
  • Make outbound calls for follow-ups, sales, or customer feedback.
  • Resolve customer complaints and provide appropriate solutions within the company guidelines.
  • Maintain accurate records of customer interactions in the CRM system.
  • Provide product and service information to customers.
  • Escalate complex issues to the appropriate department when necessary.
  • Meet call handling and quality assurance targets.

Skills, Knowledge and Expertise

  • High school diploma or equivalent (Bachelor’s degree preferred).
  • Strong verbal and written communication skills.
  • Ability to handle high call volumes efficiently.
  • Problem-solving skills and attention to detail.
  • Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement
  • We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.