Position Title : Microsoft Unified Communication SRE

Position Type : Regular - Full-Time ​

Position Location : Toronto HQ

Requisition ID :  33066

JOB PURPOSE :

The Microsoft Unified Communications Site Reliability Engineer will ensure the reliability, performance, and scalability of communication services and systems across global operations. This role focuses on designing and automating infrastructure solutions, monitoring system performance, and resolving complex issues for voice, video, and UC platforms. The SRE will collaborate with cross-functional teams to implement best practices, optimize operational efficiency, and improve service availability, ensuring seamless communication across international locations. Key objectives include proactive monitoring, incident response, and continuous improvement of Unified Communications services.

This role requires a blend of technical expertise in IT Infrastructure, networking, unified communications, and effective communication abilities.

KEY RESPONSIBILITIES :

• System Reliability & Availability : Ensure high availability and reliability of global Unified Communications (UC) services like voice, video, and UC platforms.
• Monitoring & Automation : Develop and implement automated monitoring, alerting, and scaling systems to ensure performance and uptime.
• Incident Management : Proactively identify, troubleshoot, and resolve UC system incidents with a focus on minimizing downtime.
• Collaboration : Partner with development, operations, and network teams to improve service delivery and reliability.
• Performance Optimization : Continuously optimize infrastructure, reduce latency, and improve user experience.
• Capacity Planning & Scaling : Forecast system demand and manage the capacity to ensure scalability.
• Documentation & Best Practices : Maintain detailed documentation of system configurations, protocols, and procedures, and ensure adherence to SRE best practices.
• Security & Compliance : Ensure communication systems comply with security standards and global regulatory requirements.
• Continuous Improvement : Lead post-incident reviews and drive improvements to prevent recurring issues.
• This role combines technical expertise in Unified Communications systems with a strong focus on automation, incident resolution, and system optimization at a global scale.
• Configure, maintain and troubleshoot our entire fleet of unified communication solutions and modern workplace systems in all regions (Teams meeting rooms, Poly and Crestron equipment, Microsoft voice solutions, Mobility solutions, etc.)
• Collaborate with cross-functional teams, including architects, developers, and system administrators, to execute project requirements as per alignment with local business needs, adherence to best practices and industry standards.
• Develop a sustainable and productive working relationship with end users of all IS services.

KEY QUALIFICATION & EXPERIENCES :

UC platforms (Teams Meeting rooms, MS Voice, SIP devices, contact center)

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace.  As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy

Job Family :   Information Technology

Division :   Global Digital Technology

Department :  ​ UC ​

Location(s) : CA - Canada : Ontario : Toronto

Company :   McCain Foods (Canada)