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Clinical analyst • devon ab
Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, caProject Controls Analyst - Michels Canada
Michels CanadaNisku, Leduc County, CAAnalytical Lab Technologist - R&D & Multisample Analysis
Adam's PolishesNisku, Leduc County, CA- Promoted
Market Research Panelist - Cashier, Warehouse Friendly
ApexFocusGroupNisku, AB, Canada- Promoted
Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist
Apex Focus Group Inc.Leduc, AB, CanadaStaff Pharmacist
Federated Co-operatives LimitedLeduc, AB, CA- Promoted
Remote Medical General Expert - AI Trainer
SuperAnnotateLeduc, Alberta, CANurse Practitioner
SOS InternationalCity of Leduc, AB, CA- Promoted
Mental Health Professional - Drayton Valley
St. Thomas Aquinas RCS DivisionLeduc, AB, CanadaAssociate Dentist - Township Road Family Dental Centre
dentalcorpLeduc, AlbertaSr. Financial Analyst - Tuboscope NAM
NOVNisku, Leduc County, CAPhysiotherapist - Leduc
LifemarkCity of Leduc, AB, CASenior Infrastructure Analyst - HYBRID
Randstad Canadaleduc, Alberta, CASenior Analyst
Superior PropaneAlberta, CanadaClinical Supervisor - Addiction and Mental Health
Alberta Health ServicesCity of Leduc, AB, CAPhysiotherapist - Leduc
Lifemark Health GroupCity of Leduc, AB, CAMammography Technologists
Guardian RadiologyCity of Leduc, AB, CAPharmacy Assistant
Shoppers Drug MartCity of Leduc, AB, CA- Calgary, AB (from $ 76,082 to $ 161,850 year)
- Victoria, BC (from $ 77,205 to $ 141,540 year)
- Mississauga, ON (from $ 77,730 to $ 139,504 year)
- Ottawa, ON (from $ 86,876 to $ 137,516 year)
- Toronto, ON (from $ 70,065 to $ 136,670 year)
- Old toronto, ON (from $ 70,065 to $ 135,083 year)
- Surrey, BC (from $ 84,699 to $ 129,690 year)
- Vaughan, ON (from $ 93,500 to $ 129,533 year)
- Vancouver, BC (from $ 75,704 to $ 123,438 year)
- Montreal, QC (from $ 71,282 to $ 119,925 year)
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Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, ca- Full-time
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Job Description
Job Overview :
We are seeking a Senior Help Desk Analyst to support a growing IT environment for enterprise systems. The role involves providing technical support to end users, troubleshooting application issues, and ensuring smooth operation of IT services. This position requires strong problem-solving skills, effective communication, and the ability to work with both technical and business teams.
The successful candidate will play a key role in maintaining system reliability, resolving issues, supporting training initiatives, and contributing to continuous improvement efforts.
Key Responsibilities :
Respond to end-user inquiries and troubleshoot technical issues
Log, track, and manage support tickets using Help Desk software
Advise users on resolutions and maintain status updates
Test bug fixes, application updates, and new features to ensure functionality
Monitor trends in user issues and support the development of training materials
Maintain knowledge bases, best practices, and repositories of known issues
Assign and maintain user accounts, IDs, and passwords
Coordinate communications with internal teams and external stakeholders
Participate in IT projects and system improvements as required
Collect, validate, and process data as needed
Provide regular reporting on issues, resolutions, and status updates
Preferred Skills :
Experience supporting large-scale IT environments
Exposure to application testing and documentation processes
Familiarity with training end users and maintaining knowledge resources
Requirements
Required Skills & Experience :
Strong experience in IT Help Desk or technical support roles
Hands-on experience with Help Desk or ticketing systems
Excellent troubleshooting, communication, and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Knowledge of enterprise IT applications and user support processes
Requirements
Required Skills & Experience : Strong experience in IT Help Desk or technical support roles Hands-on experience with Help Desk or ticketing systems Excellent troubleshooting, communication, and interpersonal skills Ability to manage multiple tasks and prioritize effectively Knowledge of enterprise IT applications and user support processes