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Client service associate • toronto on
- Promoted
Associate, Client Relations
RPIAToronto, CanadaClient Service Administrator
Adecco CanadaNorth York, Ontario, Canada- Promoted
- New!
Client Service Representative
Everburn management incBlack Creek Village, Ontario (ON), CanadaClient Services Associate
Outreach ManagementToronto, ON, CAClient Service Representative
VCAOntario, CA- Promoted
Client Service Manager
VisaToronto, ON, Canada- Promoted
Private Client Associate
Harbourfront Wealth ManagementToronto, ON, CanadaHealth & Benefits Client Service Associate Director
WTW (Willis Towers Watson)Toronto, ONClient Service Associate
GallagherToronto, Canada- Promoted
Client Experience Associate
BeautifiToronto, ON, CanadaClient Service Associate
MD Financial ManagementToronto, ONClient Service Associate, Private Wealth
BMOToronto, Ontario, Canada- Promoted
Director, Client Service
Other.Toronto, ON, Canada- Promoted
Client Relationship Associate
CrossSafety Holdings Inc.Toronto, ON, CanadaClient Service Coordinator
MotionNorth York, ON, CAAssociate, Client Relations
RPIAToronto, Canada- Full-time
- Permanent
We are currently seeking a full-time permanent Associate, Client Relations to join our Client Relations team.
As an Associate, Client Relations, you will be responsible for delivering high-quality service and support to Investment Advisors, ensuring accuracy, efficiency, and a seamless experience. By managing inquiries, facilitating transactions, and maintaining data integrity, you will help strengthen RPIA's client relationships and uphold service excellence. Reporting directly to the Head of Client Relations, your role will be essential in ensuring smooth day-to-day operations, enhancing advisor interactions, and contributing to a well-managed and responsive support function.
The duties and responsibilities of the Associate, Client Relations include but are not limited to :
- Product Knowledge : Maintains a comprehensive understanding of all RPIA product offerings to provide accurate and timely responses to client inquiries.
- Advisor Support : Responds efficiently to Investment Advisor queries, ensuring clarity and consistency in communication.
- Transaction Management : Assists with subscription and redemption requests, including handling exceptions and processing trade corrections.
- Client Onboarding : Guides clients through the onboarding process, ensuring all documentation is complete and proactively following up on any missing information to maintain compliance.
- Cross-Functional Coordination : Collaborates with fund administrators and internal teams to resolve advisor queries and exception requests.
- CRM Data Management & Reporting :
- Ensures CRM data accuracy by managing client profiles, updating records, and ensuring data integrity across advisor teams.
- Generates reports and territory analyses to support advisor engagement, prospecting, and business development efforts.
- Additional Support : Performs other duties as required.
Critical Competencies
Requirements
Additional Information
RPIA is proud to be Great Place to Work Certified . What sets us apart?
RPIA is an Equal Opportunity Employer
We believe in the power of diversity of thought, and we aspire to have an inclusive workplace that mirrors the fabric of our community. We strongly encourage applications regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to providing an accessible and equitable application and hiring process and will make accommodations should you require it at any point. We encourage you to connect with us at if you require accommodation during the recruitment process.
Our culture is defined by our five core values : excellence, partnership, transparency, integrity, and community. Our clients often say the outstanding service we deliver is as important to them as the returns we achieve for them. With over 100 employees and approximately $16 billion under management for a broad investor base of institutions and private clients, we proudly remain privately owned by employees who invest alongside our clients.