Claims representative Jobs in Devon, AB

Job Description

Job Description

This position will be responsible for supporting both inside sales and outside sales for the Edmonton area, as well as purchasing. Prior valve industry experience is required.

Sales Responsibilities

Responsible for all inside sales tasks, including quoting, order entry, liaising with the shop, and post-order customer service.

• Maintain existing customer relationships and develop new prospective customer relationships.
• Quote and order entry on inbound calls, messages, and emails. All quotes to be entered into Modman so tracking quotes is accurate.
• Regular calls on customers within targeted areas identified by Vice President to introduce and promote GCM and turn in a call report every Monday AM
• Interface with production team to understand capabilities and deliveries.
• Follow up on quotes and solicit feedback from customers.
• Assist management with identifying deficiencies in our shop capabilities that prevent GCM from winning orders.
• Enter work orders, review, and approve work orders.
• Contact customers and resolve any discrepancies on orders.
• Track work orders through production and notify customer of any production issues, when appropriate.
• Answer customer service questions and resolve disputes.
• Periodically review pricing to ensure alignment with market prices.
• Assist in special projects related to customer service, sales, and / or marketing.
• Develop and maintain Vendor relationships.

Outside Sales Responsibilities

Responsible for assisting the Outside Sales Representative (OSR) and the Vice President (VP) as needed.

Purchasing

Responsible for assisting with all purchasing and inventory management tasks, whether performed themselves, or by another employee in the department.

Requirements