Chief of staff Jobs in London, ON

Position Overview

We are seeking a Chief Operating Officer (COO) for overseeing the day-to-day administrative and operational functions of the business. Reporting directly to the CEO, the COO ensures the company executes its strategy efficiently, drives operational scalability, and maintains a high-performance culture across all departments.

Key Responsibilities

Operational Leadership & Management

• Oversee Daily Operations: Direct and control all day-to-day activities across critical departments, including Operations, HR, IT, and other core business functions.

• Process Optimization: Design, implement, and continuously monitor standardized procedures and workflows to maximize efficiency and productivity across the organization.

• Risk Management: Identify, evaluate, and mitigate key operational risks to ensure compliance, business continuity, and organizational stability.

Strategic Planning & Execution

• Strategy Implementation: Translate the CEO's long-term vision and strategic goals into clear, actionable operational plans and departmental targets.

• Performance Monitoring: Establish, track, and analyze key performance indicators (KPIs) and metrics, reporting performance insights to the CEO and recommending corrective actions.

• Growth & Scalability: Lead initiatives that build the necessary infrastructure, technology, and organizational structure to support and manage sustainable company growth.

Financial & Resource Stewardship

• Budget Oversight: Collaborate with the CFO to manage the company's operating budget, controlling expenses and identifying opportunities to improve cost efficiency and profit margins.

• Resource Allocation: Manage and allocate internal resources (personnel, technology, and capital) effectively to ensure all strategic projects and operations are fully supported.

Talent & Culture Development

• Leadership Mentorship: Mentor and guide department heads and the senior leadership team, fostering a culture of accountability and continuous professional development.

• Culture Champion: Act as a champion for the company's core values, ensuring the internal culture supports high performance and drives overall employee engagement and retention.

Required Skills & Qualifications

Experience & Executive Skills

• Experience: Minimum of 4+ years of progressive leadership experience.

  • Operational Expertise: Proven track record in scaling operations, driving organizational efficiency, and managing complex cross-departmental functions.

  • Leadership: Demonstrated ability to mentor senior management, lead large teams, and foster a culture of accountability and high performance.

  • Process Knowledge: Expert knowledge of process improvement methodologies (e.g., Lean, Six Sigma) and strategic planning frameworks.

  Education & Certification

  • Education:Bachelor’s Degree in Business Administration, Operations Management, or a related field.

  • Relevant Certifications: Certifications in Executive Leadership, Strategic Management, or Process Improvement (e.g., Lean Six Sigma Black Belt) are highly beneficial.

  What We Offer

  • Strategic Impact: Opportunity to directly influence and execute the company’s core business strategy alongside the CEO and Board.

  • Executive Leadership: The chance to lead and mentor a high-caliber team across all major operational units.

  • A collaborative team culture focused on innovation and learning.

  • Flexibility (remote)