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Manager, HMECU Connect

Manager, HMECU Connect

HmecuBrantford, Ontario, Canada
Full-time
Regular Full-Time One (1) New Vacancy.Are you energized by the idea of building something newcombining digital service in-branch experience and proactive sales leadership Do you excel at driving g...Show moreLast updated: 30+ days ago
Finance Manager

Finance Manager

Robert HalfBrantford, ON, CA
Permanent
Quick Apply
This is an exciting opportunity for a dynamic finance professional who thrives in a collaborative environment and is passionate about driving business success through insight and leadership.Reporti...Show moreLast updated: 5 days ago
Store Manager

Store Manager

ClarksOntario, CA
Full-time
Our employees are the sole of our company.So, if free shoes and generous employee discounts sound good to you, take the next step today and apply to join one of the largest footwear companies in th...Show moreLast updated: 30+ days ago
  • Promoted
Member Service Representative (Part Time)

Member Service Representative (Part Time)

FirstOntario Credit UnionBrantford, ON, Canada
Part-time
Competitive compensation packages.Top-tier health and wellness benefits, including comprehensive benefits packages.Enhanced mental health benefits through SunLife and TELUS Health.Up to $1000 per y...Show moreLast updated: 30+ days ago
  • Promoted
Server / Manager

Server / Manager

Legends Tap House & GrillParis, ON, Canada
Full-time
As a Server / Manager, you will form a memorable bond with our guests through food and drink suggestions, prompt and accurate service, and a great attitude. You will be a member of a cohesive te...Show moreLast updated: 12 days ago
General Manager

General Manager

Applied Industrial Technologies - CanadaBrantford K3R, ON, Canada
Full-time
Applied Industrial Technologies - Canada.Be among the first 25 applicants.Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in.Achieving Supe...Show moreLast updated: 13 days ago
Project Manager

Project Manager

Cambridge Pro FabBrantford, ON, Canada
Full-time
Canadian manufacturing company with over 36 years of experience providing high-quality products and solutions.As a North American leader in supplying steel ducting for oil, gas, and coal projects w...Show moreLast updated: 8 days ago
Sanitation Manager

Sanitation Manager

Dawn Staffing Solutions CanadaBrantford, Ontario, Canada
Full-time
One of our manufacturing clients is looking for.Lead and manage sanitation programs to ensure food safety hygiene and regulatory compliance across the facility. Oversee daily sanitation operations i...Show moreLast updated: 20 days ago
Pharmacy Manager

Pharmacy Manager

Rexall Pharmacy Group Ltd.Paris, ON, CA
Full-time
We’re more than just a pharmacy – we’re a leader in healthcare across Canada and a certified Great Place to Work™.Proudly recognized for our diversity, inclusion, and exceptional employee experienc...Show moreLast updated: 30+ days ago
Project Manager

Project Manager

Paul Davis Brantford / WoodstockBrantford, ON, CA
Full-time
General Manager, Project Manager Coordinator.What does a Restoration Project Manager (RPM) with Paul Davis do?.Celebrate completion of projects with a team of skilled tradespeople, homeowners grate...Show moreLast updated: 30+ days ago
  • New!
Reliability Manager

Reliability Manager

Ferrero International S.A.Brantford, ON, CA
Full-time
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®.As the lo...Show moreLast updated: less than 1 hour ago
Reliability Manager

Reliability Manager

FerreroBrantford, ON, CA
Full-time
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®.As the lo...Show moreLast updated: 30+ days ago
Marketing Manager (Canada)

Marketing Manager (Canada)

Constant ContactOntario, CA
Remote
Full-time
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profou...Show moreLast updated: 30+ days ago
Production Manager

Production Manager

Hartmann North AmericaBrantford, ON, Canada
Full-time
Hartmann Canada Inc, in Brantford, Ontario is a division of Hartmann North America.We are the world leader of moulded fibre egg cartons. The demand for moulded fibre and environmentally sustainable ...Show moreLast updated: 5 days ago
Territory Manager

Territory Manager

Waste ConnectionsBrantford, Ontario, Canada
Full-time
We are Waste Connectionsof Canadaan integrated services company that provides solid waste collection transfer disposal and recycling services to local residents and businesses throughout the U.Were...Show moreLast updated: 30+ days ago
Maintenance Manager

Maintenance Manager

TreeHouse FoodsBrantford, Ontario, Canada
Full-time
TreeHouse Foods (NYSE : THS) is a leading manufacturer of private label packaged foods and beverages.At TreeHouse Foods our commitment to excellence extends beyond our products and revolves around o...Show moreLast updated: 30+ days ago
  • New!
Project Manager

Project Manager

Cambridge Pro Fab Inc.Brantford, ON, CA
Full-time
Canadian manufacturing company with over 36 years of experience providing high-quality products and solutions.As a North American leader in supplying steel ducting for oil, gas, and coal projects w...Show moreLast updated: 2 hours ago
  • Promoted
General Manager

General Manager

CrunchFitnessCanadaBrantford, ON, Canada
Full-time
Paid biweekly and based on experience and skillset.Monthly payouts based on KPIs (listed pay includes commission).Comprehensive Work / Life Balance : . Includes paid vacation, sick time, paid holidays, ...Show moreLast updated: 30+ days ago
Project Manager

Project Manager

Lanca Contracting LimitedBrantford, ON, CA
Full-time
Position Summary : The Project Manager is responsible for overseeing construction projects from start to finish to ensure that the project is completed on time, on budget and the quality meets compa...Show moreLast updated: 30+ days ago
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Manager, HMECU Connect

Manager, HMECU Connect

HmecuBrantford, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description

Position Vacancy

Job Title : Manager HMECU Connect

Job Status : Regular Full-Time One (1) New Vacancy

Primary Location : Brantford Branch

Introduction

Are you energized by the idea of building something newcombining digital service in-branch experience and proactive sales leadership Do you excel at driving growth inspiring teams and strengthening community relationships If so the role of Manager HMECU Connect at Healthcare and Municipal Employees Credit Union (HMECU) offers a unique chance to lead our newest hybrid service channel.

Company

HMECU has been serving our healthcare municipal fire and police community for over 90 years! We value dedication and a commitment to excellent service. Our team members are the heart of our Credit Union and we are looking for individuals that share in our vision and purpose. We take pride in the service we provide to our members and are looking for an enthusiastic and passionate candidate to join our branch team.

Our Purpose

We care for the financial needs and wellbeing of our members so you can focus on what matters most.

Job Purpose & Summary

The Manager HMECU Connect is responsible for leading the operations sales and service delivery of HMECUs new hybrid branch and sales contact centre. This role blends entrepreneurial leadership with operational excellencetreating HMECU Connect as a business within the business. The Manager drives growth through proactive community engagement local business development and strategic relationship-building while ensuring seamless member-first service across digital phone and in-person channels under the cash-lite operating model.

As the face of HMECU Connect the Manager is empowered to identify opportunities build partnerships and lead a team that exemplifies innovation advice-driven service and operational discipline. This position plays a pivotal role in advancing HMECUs strategic priorities by integrating virtual and physical service delivery expanding member reach and fostering a culture of accountability ownership and excellence.

Skill Requirements

Required Experience :

  • Minimum 5 years of progressive experience in financial services including at least 2 years in a leadership or supervisory role.
  • Demonstrated business development and community relationship management experience preferred.
  • Strong knowledge of retail banking operations lending and investment products.
  • Proven ability to lead high-performing teams and coach to results.
  • Exceptional communication relationship management and problem-solvingskills.
  • Proficiencywith digital banking systems analytics tools and CRM / lead management platforms (or willingness to learn).
  • Demonstrated ability toanalyzedata and translate insights into action plans.
  • Post-secondary education in Business Finance or a related discipline preferred.

What youd be doing :

Leadership & Member Experience

  • Lead coach and develop team members to deliver exceptional service across all channels (in-branch phone and digital).
  • Foster a culture of ownership and prideinstilling an entrepreneurial mindset where each team member takes personal accountability for business results.
  • Champion HMECUs mission vision and values through authentic engagement and consistent service standards.
  • Monitor and enhance the quality of member interactions ensuring empathy accuracy and solution-oriented outcomes.
  • Collaborate with Marketing and Operations to ensure campaign readiness staff engagement and consistent service delivery standards.
  • Sales Business Development & Community Engagement

  • Act as the business owner for HMECU Connectdriving growth through new member acquisition relationship deepening and retention strategies.
  • Identifyand cultivate local partnership opportunities with hospitals municipalities and community organizations aligned to HMECUs membership base.
  • Represent HMECU Connect in community outreach events and sponsorship initiatives that build awareness and strengthen relationships.
  • Drive the achievement of sales lending and investment targets through coaching data insights and performance management.
  • Partner with Marketing and the Business Analyst toleverageanalytics for lead generation opportunity tracking and next-best-product recommendations.
  • Continuously seek opportunities tooptimizeprocesses and introducenew ideasthat improve member experience and branch performance.
  • Operational Oversight

  • Oversee day-to-day operations of the Brantford branch under the cash-lite model including dual-authorization vault processes and in-house ATM servicing.
  • Ensure compliance with operational policies procedures and regulatory standards.
  • Manage scheduling cash ordering security controls and balancing requirements.
  • Maintain effective communication with internal departments (Operations IT Risk & Compliance) to ensure operational efficiency.
  • Data Analytics & Reporting

  • Use analytics to monitor KPIs including member satisfaction conversion ratios and productivity metrics.
  • Collaborate with the Business Analyst to interpret data dashboards and convert insights into actionable business plans.
  • Lead local implementation of data-driven initiatives such as targeted outreach and segmentation-based campaigns.
  • Cross-Functional Collaboration & Governance

  • Participate in monthly cross-functional reviews with Marketing Operations and Analytics to evaluate performance andidentifyimprovement opportunities.
  • Provide feedback to Senior Leadership on member trends operational barriers and technology enhancements.
  • Represent HMECU Connect in organizational initiatives that advance digital-human integration and service innovation.
  • Other Duties and Responsibilities as may be assigned

    Please note : Healthcare and Municipal Employees Credit Union has an accommodation process in place and provides accommodations for employees with you require a specific accommodation because of a disability or a medical need please contactHRso that arrangements can be made.

    HMECU uses AI-assisted tools to support our recruitment process such as screening and organizing application information. All hiring decisions are made by our People & Culture team and hiring managers. A human will always review your application before any decisions are made.

    Job Type : Full - time

    Primary Location : Brantford Branch

    Hours of Work : 35 hours per week

    Benefits : YES. At HMECU we offer a very comprehensive Benefits Package. 100% Employer Paid Benefits for STD LTD Life Insurance Extended Health Dental Coverage and Employee Family Assistance Program.

    Pension : 7% Employer Contribution to our Defined Contribution Pension Plan

    Compensation : Band 6 - $73300 - $109900

    Required Experience :

    Manager

    Key Skills

    Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 73300 - 109900