Call center manager Jobs in Toronto, ON

We are seeking a compassionate and detail-oriented Patient Support Specialist to join our dynamic call center team. In this role, you will be the first point of contact for patients, assisting with inquiries, resolving issues, and providing exceptional support for their healthcare needs. If you have a passion for helping others and a background in healthcare, this is the perfect opportunity for you!

Advantages

Competitive salary and comprehensive benefits package.

Opportunities for professional growth and development.

Supportive, team-oriented work environment.

Paid training and ongoing education to enhance your skills.

Responsibilities

Respond to patient inquiries via phone, email, or chat with professionalism and empathy.

Assist patients with medication delivery, reimbursement processes, and navigating healthcare programs.

Provide accurate and timely information about services, insurance coverage, and product availability.

Document patient interactions and maintain detailed records in compliance with confidentiality and regulatory standards.

Collaborate with internal teams, including case managers, pharmacists, and program coordinators, to resolve patient concerns.

Educate patients on healthcare services, support resources, and eligibility requirements.

Qualifications

• Education : High school diploma or equivalent (required); associate or bachelor’s degree in healthcare or a related field (preferred).
• Experience : 1-2 years in a call center, customer service, or healthcare environment.
• Strong communication and interpersonal skills.
• Ability to multitask and navigate multiple software platforms simultaneously.
• Problem-solving mindset and a patient-centric approach.
• Bilingual abilities (preferred but not required).
• Technical : Proficient in Microsoft Office Suite and experience with CRM systems or healthcare management software.

Summary

Interested candidates, please submit your resume while applying thru job posting. Applications will be reviewed on a rolling basis, so apply today!

Join us in making a meaningful impact in the lives of patients every day!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.