Call center manager Jobs in Toronto, ON

Job Description

About SereneAid :

At SereneAid, we are committed to enhancing community health by providing accessible healthcare solutions. Our mission is to empower our teams to deliver exceptional care, promote wellness, and foster meaningful connections within our neighborhoods.

Role Overview :

Are you a compassionate healthcare professional with a strong ability to assess and manage nursing home care, while providing on-call support as needed? SereneAid is seeking a   Nursing Home Care Manager (On-Call)   to join our team. In this role, you will be responsible for evaluating resident needs, overseeing care delivery, and leading the team of caregivers — all on an on-call basis, as determined by assessment and immediate care needs.

Responsibilities :

Resident Care and Support :

On-Call Assessment and Care Delivery :

Provide on-call support for nursing care needs, responding to assessments and requests as required. Evaluate resident conditions and determine the level of care needed in real-time.

• Conduct assessments when necessary (e.g., changes in resident health, emotional needs, or social factors), and ensure the delivery of appropriate care during your on-call shifts.

Care Plan Evaluation and Adjustment :

Review and adjust care plans based on ongoing assessments. Ensure each resident's care needs are met, adjusting plans to reflect changes in health, preferences, and conditions.

Collaboration & Communication :

Coordinate with healthcare professionals, family members, and residents during your on-call shifts to provide seamless, holistic care based on assessments.

Team Leadership and Support :

Offer leadership and guidance to caregiving staff when on-call, making decisions about care delivery, staffing, and delegation of responsibilities.

Assess staff training needs during on-call shifts and provide feedback to improve team performance and care outcomes.

Family and Community Engagement :

Build relationships with families through regular updates during your on-call shifts. Assess family concerns or changes in care needs and incorporate feedback into care planning.

Support community initiatives on an as-needed basis during on-call periods, liaising with community organizations and healthcare providers to enhance resident care and support services.

Operational Excellence :

Ensure that care provided during on-call hours adheres to regulatory standards and SereneAid’s policies.

Use assessments to determine resource needs (e.g., staffing, supplies) during your on-call hours, ensuring that operational efficiency is maintained even during shifts.

Health and Safety :

Assess and address safety concerns during on-call shifts. Ensure health protocols are followed and that emergency preparedness plans are in place for any urgent incidents.

Why SereneAid?

Application Process :

To apply for the   Nursing Home Care Manager (On-Call)   position, please submit your resume and a cover letter detailing your qualifications, experience in on-call healthcare management, and your commitment to delivering high-quality, assessment-based care.

SereneAid is an equal opportunity employer and is committed to fostering diversity and inclusion in the workplace. We welcome applications from all qualified individuals.