Business relationship manager Jobs in Oshawa, ON

Join to apply for the Relationship Manager- Metrolinx role at GHD

Job Description

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. That’s why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We’ll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients and partners, you’ll make an impact that is felt by all.

Overview

We are looking for a Relationship Manager for our Metrolinx Key Client within GHD’s Enterprise Client Program. You will represent the client’s voice and play a crucial role in executing client-focused strategies, leading a high-performing Client Engagement team, and delivering personalized experiences and solutions that meet Metrolinx’s vision and objectives. You will connect Metrolinx with GHD’s full breadth of services to meet evolving needs, and success will be measured by client relationships and achievement of revenue and profitability targets.

Responsibilities

• Key Account Management : Lead and mentor a high-performing Client Engagement Team to solve the client’s most challenging problems through technical skills, innovative solutions and elevated experiences.
• Client Relationship Development : Develop and implement a Client Interaction Plan for Metrolinx, build relationships with decision-makers and influencers, promote GHD’s capabilities, monitor market trends and regulatory developments, and ensure compliance with relevant laws.
• Strategic Growth Planning : Lead the creation and execution of the yearly Growth Plan for the Metrolinx account (3–5-year horizon), drive financial performance, and monitor data to inform investment decisions.
• Client Account Operations : Develop and implement a key client business plan, manage an opportunities pipeline, and coordinate with delivery teams to guide client preferences during bid and delivery phases. Own the financial performance of the account within the Enterprise Client Program.
• Client Focus : Maintain deep knowledge of the client’s organization to ensure delivery meets needs, act as a client champion, support effective project delivery, and identify growth opportunities.
• Client Experience : Seek client feedback, improve satisfaction, resolve complex issues quickly, and collaborate with teams for effective resolutions.
• Collaboration : Engage with Market Leaders and other Enterprise Relationship Managers to position and win projects; mentor the next generation of Business Development Leads; represent the client at Tender Review Group meetings.
• Diversity of Service Offering : Work with Ontario Region leaders to bring a broad service offering, driving innovation and integration of Digital and Advisory solutions into client account offerings.
• Industry Networking : Represent and promote GHD at events, associations, meetings, conferences and tradeshows.

Education

Experience

EEO Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

About Us

Take on some of the world’s toughest challenges - with GHD supporting you every step of the way. We’ll give you control over your career, empower you to find innovative solutions and help you create a lasting impact. See where your commitment could take you with GHD.

Our Pledge to You

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. That’s why we pledge to empower our people to make a positive impact, combining our deep technical expertise with the capabilities of our clients and partners to address complex challenges facing our planet today.

Seniority level

Employment type

Job function

Industries

Referrals increase your chances of interviewing at GHD. Get notified about new Relationship Manager jobs in Whitby, Ontario, Canada.

#J-18808-Ljbffr