Business process manager Jobs in Etobicoke, ON

Job Description

WHAT IS THE OPPORTUNITY?You will be a Senior Manager driving process transformation and technical delivery initiatives across Global Product Control. In this role, you'll lead cross-functional teams to optimize business processes, oversee program delivery pipelines, and drive strategic change management while ensuring compliance and operational excellence. You'll translate executive vision into actionable strategies, manage complex stakeholder relationships, and capture quantifiable business value from modernization efforts.WHAT WILL YOU DO?

• Lead Business Process Management (BPM) Strategy: Analyze and re-engineer business processes to improve efficiency and reduce costs; implement process optimization tools, automation initiatives, and standardization programs to align with organizational objectives

• Manage Program Delivery & Execution: Oversee IT program pipelines, ensuring timely delivery of scalable and resilient technology solutions; manage implementation of automation tools, data platforms, and analysis systems; prioritize workstreams and escalate risks to leadership

• Drive Transformation Initiatives: Champion large-scale transformation programs including finance modernization and process re-engineering; develop and execute change management strategies to ensure stakeholder alignment, adoption, and sustained improvements

• Lead Cross-Functional Teams: Build and motivate teams to deliver complex initiatives; foster collaboration across departments and influence decision-making at senior levels

• Establish Governance & Accountability: Develop governance structures to oversee program delivery, risk management, and issue resolution; implement performance monitoring systems using PowerBI, Confluence, and JIRA to track metrics and communicate outcomes

• Stakeholder Engagement: Build relationships with executive leadership and department heads; act as trusted advisor on process, technology, and change initiatives; conduct engagement sessions to gather requirements and ensure organizational buy-in

WHAT DO YOU NEED TO SUCCEED?Must-Have

• Bachelor’s degree in Business, Finance, Operations, or related field
• 5+ years experience in Finance, accounting or Product Control with 2–3 years of experience in business process improvement, process analysis, or operational transformation
• Proficiency with process modeling tools and strong Excel/data analysis capabilities
• Proven experience leading transformation initiatives, process re-engineering, and technical delivery programs
• Strong expertise in BPM methodologies, change management frameworks, and IT program delivery best practices
• Demonstrated ability to lead, mentor, and influence cross-functional teams at multiple organizational levels
• Strategic thinking with strong problem-solving and adaptability skills
• Proficiency in process analysis tools, automation platforms, and business intelligence (PowerBI, JIRA, Confluence)
• Excellent communication skills; ability to translate complex concepts for diverse audiences
• Understanding of generative AI applications in accelerating analysis and solution delivery

Nice-to-Have

• Experience with generative AI tools and prompt engineering for business applications
• Familiarity with project portfolio/pipeline management tools (JIRA, Azure DevOps, or similar)
• Experience quantifying financial benefits from process improvements and transformation initiatives
• Exposure to RPA, data integration, or process automation technologies
• Prior Finance, accounting or product control experience.

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-POSTJob SkillsAccounting, Business Analytics, Financial Accounting Systems, General Ledger Administration, Group Problem SolvingAdditional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

OFFICE OF THE CFO

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-28

Application Deadline:

2026-06-30Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.