Business Process Consultant

Our client, a Top 5 Bank in Canada is looking to hire a Business Process Consultant to their team for an initial 12 months of contract which is renewable. This role is currently hybrid, 1-2 days a week in office in Toronto.

Responsibilities Include :

• Document process requirements and assist in researching viable solutions, making recommendations for process enhancements based on findings.
• Identify areas for improvement and collaborate with stakeholders to enhance quality, client satisfaction, and cost performance.
• Identify gaps in processes and implement strategies to improve quality, client satisfaction, and cost performance. Maintain and document IAM processes, applying Information Security standards and guidelines.
• Proactively contribute to governance initiatives, providing technical and business advice. Assist in the development of governance and risk-related company policies.
• Design process map documentation using Visio, incorporating actions and utilizing swim lane concepts.
• Develop RACI (Responsible, Accountable, Consulted, and Informed) matrices and facilitate discussions to determine role ownership.
• Utilize project management skills, including experience with Jira and waterfall methodology, to manage initiatives effectively.

Qualifications : Must Have Skills :

Nice-To-Have Skills :

If you are qualified and interested in discussing this role in more detail, please submit your resume to Navneet Kaur at [email protected].  For other opportunities please visit www.ifg-global.com.