Business process analyst Jobs in Quebec City, QC

SUMMARY
Within the IT Integration Office, the Business Analyst – Process Management & Integration (M&A) serves as a critical liaison in the strategic integration of new subsidiaries on an international scale (specifically in the U.S.). This key role involves translating global business needs into optimized processes while orchestrating cross-team alignment. Focused on the big picture and organizational modeling rather than pure technical execution, this position ensures seamless operations during acquisition phases.

PROJECT DESCRIPTION & CONTEXT
The company is undergoing rapid growth driven by mergers and acquisitions (M&A). In this dynamic setting, the primary objective of the mandate is to harmonize the business processes of newly acquired entities with those of the group. The main challenge lies in managing complex cross-functional dependencies (Legal, Contracts, Infrastructure, etc.) and providing operational support to teams navigating change.

Advantages
Direct involvement in the international growth strategy of a major corporate group.

Stimulating, collaborative, and innovation-focused work environment.

High-impact projects offering great visibility with executive leadership and business units.

Responsibilities
RESPONSIBILITIES
Process Mapping and Optimization: Analyze, document, and model existing (as-is) and target (to-be) business processes while proposing concrete optimizations to streamline operations.

Change Management (Process Stream): Guide business units through the adoption of new processes and act as a bridge between operational units and IT, collaborating closely with change management specialists.

Dependency Management: Navigate organizational complexities (legal services, contract management, infrastructure, etc.) to resolve roadblocks and ensure smooth delivery of integration initiatives.

Operational Support: Track and manage cross-departmental requests and tickets using ServiceNow.

Qualifications
QUALIFICATIONS
Languages: Full bilingualism (French and English), both written and spoken, required to interact daily with U.S. and international subsidiaries.

Experience: Solid experience as a Business Analyst with a strong focus on process management and optimization (Business Process Analyst).

Key Skills: Demonstrated ability to grasp the "big picture" and apply it within an M&A context.

Tools: Proficiency or familiarity with ServiceNow for operational tracking.

ASSETS
Diplomacy & Simplification: Strong communication skills with the ability to adapt messaging and simplify complex concepts for diverse stakeholders.

Leadership & Autonomy: Proactive with a strong drive to take initiative in an evolving, fast-paced environment.

Resilience: Ability to manage high request volumes and adapt to the fast cadence of acquisitions.

Summary
Within the IT Integration Office, the Business Analyst – Process Management & Integration (M&A) serves as a critical liaison in the strategic integration of new subsidiaries on an international scale (specifically in the U.S.). This key role involves translating global business needs into optimized processes while orchestrating cross-team alignment. Focused on the big picture and organizational modeling rather than pure technical execution, this position ensures seamless operations during acquisition phases.

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