Business consultant Jobs in Laval, QC
Last updated: 14 hours ago
ServiceNow Business Process Consultant
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RENAPSMontréal, CA30+ days ago
Salary
CA$65.00 hourly
Job descriptionParticipate in the design, deployment and integration of ServiceNow products for our clients. Contribute to project planning and delivery methodology definition. Design and lead client demonstrations and workshops. Recommend solutions for implementation or integration projects between ServiceNow and other existing systems. Collaborate with ServiceNow and extended project teams to meet client business objectives. Gather and analyze client business needs. Define business processes and process improvement areas. Create high quality written deliverables. Assist in backlog prioritization and test plan definition. Participate in application review, testing and quality control activities. Design and conduct training and knowledge transfer sessions. Ensure the quality and adequacy of the proposed solutions with the clients' business needs
Date : Jun 06, 2024 Location : Montréal (QC)
Join us as a Business Process Consultant to add value to each of the ServiceNow product integrations for our clients.
The ideal candidate has the following skills and abilities :
- Proficiency in process analysis and workflow design in a user context.
- Experience as a business analyst or business process consultant (5+ years) in a software package environment (ServiceNow, Salesforce, SAP, Workday or other).
- Good understanding of user needs.
- Experience in writing user stories and documenting development efforts.
- Excellent oral and written communication skills (fluent French / English minimally functional).
- A culture of learning, as updating knowledge and obtaining ServiceNow certifications is essential.
- Leadership, able to guide clients and contribute to multiple projects at once.
- Analytical and detail oriented.
- Client satisfaction and problem-solving orientation.
- Interested in business development and collaboration with presales.
- Knowledge of Agile / Scrum practice (asset).
Education and certifications :
o University degree in Information Technology or equivalent.
o Any ServiceNow certification (CSA, CIS) will be considered an asset. As a ServiceNow Business Process
Consultant, the role and responsibilities include :