Business analyst Jobs in Etobicoke, ON

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Job Title : Business Analyst

Reports to : Vice President, Digital Technology

Date : December 2025

Merrithew® is the global leader in mind‑body education and equipment. Founded in 1988, the company has trained more than 80,000 instructors and partners worldwide, developed six innovative education programs—STOTT PILATES®, ZENGA®, Total Barre®, Halo® Training, Merrithew Fascial Movement and CORE™ Athletic Conditioning & Performance Training™—and produces an extensive line of professional and at‑home equipment for personal and professional use. Merrithew is committed to inspiring people worldwide to lead healthier lives through premium education programs and cutting‑edge equipment.

Position Overview

We are seeking a mid‑level Systems Analyst / Business Analyst to join Merrithew’s Digital Technology team on a 6‑month contract, with the possibility of extension based on business needs and performance. Reporting to the VP of Digital Technology, this role partners across the organization to understand how work gets done today and to produce clear, consistent documentation that strengthens alignment, decision‑making, and future improvement efforts. This is a documentation‑centric engagement focused on capturing and standardizing cross‑functional workflows, clarifying ownership and handoffs, and translating operational reality into high‑quality process and requirements artifacts. Success is defined by the quality, clarity, and completeness of the documentation and analysis deliverables produced within the contract term.

Major Responsibilities

• Lead discovery with stakeholders across functions to understand end‑to‑end workflows, decision points, pain areas, and success measures for assigned initiatives.
• Create clear workflow and handoff representations using standard methods (e.g., swim lanes, SIPOC, RACI, BPMN, or equivalent) to enable shared understanding and sign‑off.
• Deliver documentation artifacts for assigned workstreams, including current and future workflow maps, narrative process documents, and ownership models.
• Identify gaps, bottlenecks, workarounds, data issues, and control weaknesses, then translate findings into practical, prioritised recommendations.
• Translate stakeholder needs into structured, testable requirements and acceptance criteria that inform future solution design and delivery.
• Collaborate with software developers, systems analysts, and infrastructure teams to validate that documentation reflects true system behaviour and operational reality.
• Ensure documentation is consistent, version‑controlled, and prepared for stakeholder review and approval.
• Facilitate cross‑functional alignment on responsibilities and handoffs when workflows span multiple teams.
• Apply a risk‑aware lens to analysis, highlighting security, compliance, auditability, and data integrity considerations.
• Track progress against contract milestones, escalating risks and blockers to the VP of Digital Technology.

Experience and Core Competencies

Technical and Analytical Skills

Communication and Collaboration

Mindset and Working Style

Merrithew® is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us at careers@merrithew.com.

Merrithew® is proud to be an Equal Opportunity Employer. Our organisation respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.

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