Business Analyst

About the Company

First Line Software works with some of the world's top businesses and organizations in industries like healthcare, data engineering, warehouse automation, retail digitalization, mobile app development, and e-commerce. Our projects are as varied as our people, and our people are as talented as they come. We prefer working as a transparent and supportive team, who shares our knowledge as well as our success.

Let's see what we can create together.!

Responsibilities :

Under the direction of the assistant Director, Automation Tools and Compute Services

Interact with internal stakeholders and subject matter experts to identify goals, best practices, and other active methods for gathering and analyzing their data to identify process performance areas

Identify and establish the scope and parameters of requirements analysis to define impact, outcome criteria, and metrics

Prepare storytelling narratives in activities such as developing a business case, building requirements, writing user stories and use cases.

Assist with the implementation of revised company processes and workflows.

Assist in the design and / or update of workflow and process strategies to improve business performance and monitor the efficacy of the new and updated workflows

Assist with creating and presenting process reports for client approval, while overseeing the implementation of revised Bank processes and workflows

Assist with the development of test plans and scripts

Other related activities and deliverables, as required

Required Skills

University degree or college diploma in business administration or a related field

Demonstrated analytical experience with Microsofts suite of tools including o Visio, Excel, PowerPoint and Word

Proficient in the use of Atlassian Jira

Proficient in the use of ServiceNow ITSM modules and reporting

Agile and innovative individual, who can thrive in an environment of change and ambiguity

Demonstrated client-facing expertise and proven analytical background

Demonstrated ability to work autonomously, self-prioritizing, switching between multiple tasks as required, to deliver high-priority items quickly

Demonstrated ability to communicate at all levels of an organization, along with the ability to write user guides, manuals, and technical knowledge articles

Additional Skills :

Demonstrated ability to organize effectively

International Institute of Business Analysis (IIBA), Certified Business Analysis Professional (CBAP) designation

Demonstrated experience with Value Stream mapping

Demonstrated knowledge of Design Thinking process

The FLS difference

Our modern stack projects are the right mix of exciting and challenging

Gain access to our diverse range of training programs, courses, and certifications

Choose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours

Enhance your language skills with our corporate English classes

Work from anywhere and explore the world with our Workation program