Job Number : J0724-0274 Job Type : Regular City, Province, Country : Québec, Quebec, Canada Job Category : Branch offices Number of Positions : 1 Job Location : Québec

As a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales. You will also work closely with the inside / outside sales teams, source parts and equipment, and maintain inventory accuracy.

If you are someone who enjoys providing exceptional customer service, has knowledge and experience in the HVAC industry, and wants to join a dynamic and dedicated team, then Master is the place for you! Apply now to become a Branch Representative and be a part of our talented team!

What you will accomplish with us :

• Provide an outstanding customer service in a wholesale distribution environment;
• Process orders and quotations using different methods and support inside and outside sales team with quotation requests;
• Manage all incoming phone calls and text messages in a professional manner;
• Source parts and / or equipment in collaboration with buying groups and suppliers;
• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
• Build sustainable customer relationships and trust with customers account through open communication;
• Follow company guidelines, policies and procedures;
• Address customer's concerns and offer the best solution to solve the problem in a timely manner;
• Conduct physical inventory and maintain inventory accuracy and cleanliness;
• Various other related duties including after hours on-call duties to support the branch as assigned by supervisor;

What You Bring to Our Team :

Competitive Benefits : In addition to a rewarding career within our team, we offer

Master, for over 70 years

We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and 19 branches in the United States.

A Great Place To Work

At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.