About the Opportunity

• Lead and manage the Order to Cash (O2C) operations, ensuring timely, accurate, and efficient execution of collections, AR, and billing processes

Oversee and support a team of 4 AR professionals, fostering a collaborative and high-performing environment through coaching, feedback, and career development

Build strong relationships with merchants, clients, and internal teams to facilitate effective collections and resolve escalations, including billing discrepancies and intercompany transactions

Own the collections strategy, ensuring adherence to processes and identifying opportunities for improvement to achieve cash flow targets

Drive process improvements by leveraging ERP functionality (NetSuite preferred) to streamline workflows, automate operations, and enhance scalability

Collaborate with Sales, IT, Finance, and FP&A teams to address larger account collections, resolve payment issues, and support reporting processes, including month-end AR packages and P&L impact

Prepare and maintain accurate reports, including aging reports, DSO metrics, and KPIs, to monitor and optimize collections performance

Ensure compliance and accuracy in departmental functions such as customer master maintenance, credit administration, cash application, vendor setups, and subscription-based billing

Manage complex, time-sensitive projects such as transitioning non-sub-ledger customers to the sub-ledger and supporting cross-functional initiatives like e-invoicing and automation

Balance a dynamic workload that includes collections, resolving merchant issues, month-end requests, and team leadership while maintaining a resourceful and proactive approach

About You

Excellent understanding of how the order-to-cash process fits into the overall business and finance process

Prior experience must include exposure to inefficient processes (both manual and system) and direct actions taken to address them

Must be experienced in operating in a multi-currency environment

8+ years of experience as an Accounts Receivable Manager or Supervisor position

8+ years directly managing staff

4+ years of demonstrated process improvement and operational focus

Bachelor’s Degree in Accounting, Business or related discipline, or professional accounting qualifications (CPA, ACCA)

Previous Experience in SaaS and / or recurring revenue Industry

Experience with Netsuite would be a strong asset

Experience with the Microsoft Suite

Intermediate excel (pivot tables, vlookups)

Salary Range

110,000 - $140,000 / year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.

When referencing this job, quote #431158.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact [email protected] .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.