Bilingual customer service Jobs in Hamilton, ON

About the role :

The Customer Service Representative (CSR) is essential to maintaining a world-class customer experience for WS Audiology Canada customers. As a CSR, you will act as a primary point of contact for customers (clinics carrying our hearing devices and products) submitting inquiries and concerns via phone, chat, email, and fax. This role is critical in providing support to our customers as you action requests efficiently, professionally, and positively about our products and services while maintaining accurate records to drive a seamless customer experience.

This is a permanent full-time position. Ideal candidates will be based within the Greater Toronto Area or the Greater Ottawa Area. This is a hybrid working model based on location. For candidates based outside of the GTA, some travel to Burlington can be expected.

What you'll be responsible for :

• Providing exceptional customer service : Handle high-volume multi-channel (email, phone, chat, fax) customer inquiries in a timely manner. Respond to customer concerns professionally and proactively. Provide information about WSA products and services. Determine customer requirements and escalate questions and concerns as needed. Perform troubleshooting and resolve product issues and concerns.
• Maintain customer records and files : Maintain electronic customer records based on interactions. Perform order entry based on WSA’s SOPs (standard operating procedures) to ensure accuracy. Process credits.
• Stay abreast of WSA product and services and the hearing care industry : Develop and maintain a knowledge base of the evolving products and services offered. Stay abreast of industry changes and competitive intelligence to best service our customers.
• Additional responsibilities : Support business needs by performing other duties as assigned. Provide support on special products and other members of the department.

What you'll bring :

What we offer :

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.