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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Property Manager (PM) is responsible for managing the day-to-day operations of Metropolis at Metrotown. Reporting to the Senior Property Manager (SPM), responsibilities of the PM will include overseeing property administration functions, leading the guest services team, and managing strong tenant relationships. The PM will work closely with other departments such as Marketing, Operations, Security, and Specialty Leasing. The PM will regularly liaise with the SPM and perform the duties of the SPM in their absence.

WHAT YOU’LL BE DOING

Oversee the Guest Services Department, including direct supervision of the Guest Services Supervisor and their team. This includes managing customer service initiatives, the gift card sales program, and resolving high-level customer complaints

Directly oversee an Administrative Assistant and ensure the completion of sales, traffic, and occupancy reporting, as well as the collection of tenant insurance

Collaborate with the Tenant Coordination team and Operations Manager to oversee and support the execution of tenant improvement projects. This involves coordinating with contractors, facilitating work coordination, conducting onsite meetings, and assisting tenants with openings

Effectively handle and resolve daily inquiries and issues from tenants, ensuring prompt responses and addressing concerns related to property policies, procedures, and programs

Navigate complex property management challenges with the goal of delivering a first-class experience to all stakeholders

Conduct regular property inspections ensuring that all lease-related obligations are met such as building rules and procedures, lease lines, operating hours, etc

Collaborate with the Leasing team to prepare budgets, leasing plans, and tenant sales forecasting

Work closely with the Operations Manager, Operations Supervisor, and SPM to oversee services contracts and ensure parties meet their contractual obligations

Collaborate with all departments to develop and implement strategies to enhance market position, drive foot traffic, increase sales, and maximize revenue

Liaison between departments to ensure consistent flow of communication and procedures throughout property

Manage a high-performing team through effective leadership, training and development, goal setting, and regular performance reviews

Work closely with the Operations team to implement and manage environmental programs, such as tenant recycling and waste management

Assist the SPM in executing various initiatives and programs to improve the property and create a better tenant and customer experience

WHAT WE’RE LOOKING FOR

Three to five years of industry related experience

University Degree is required; Business major is preferred

Strong customer focus and ability to resolve conflicts positively and effectively

Aptitude to embrace change and welcome new approaches in an exceedingly evolving, fast-paced environment

Ability to identify new opportunities to generate new customer experiences

Must have excellent communication skills, and strong financial and managerial skills

Strong people management and leadership skills

Ideal candidate will be self-motivated, curious and continually look to add value, and improve processes

Strong computer (Word, Excel) and creative problem-solving skills are also required, along with the ability to multi-task and effectively organize and balance multiple priorities

Passionate about shopping centers, real estate, and a desire to grow within the organization

Rental Property Management License Required (or working towards license)

WHAT’S IN IT FOR YOU

Join an industry leader and shape the future of commercial real estate

Deep investment in cutting-edge technology to power your work

Comprehensive and competitive benefits plan

A supportive, caring and diverse work environment designed for your growth and well-being

Please note estimated compensation for this role is the 'base salary' - these ranges are based on market data, which is reviewed annually and includes consideration of geographic location. An employment offer is based on an applicant’s experience, education, skills, abilities, and geographic location.

• This supersedes the message below which states the noted salary includes bonus.

Estimated total compensation range for this position is :

90,000.00 – 108,000.00 CAD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location : On-site –Burnaby, BC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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