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We are looking for a ServiceNow Developer to join our team in Toronto. This is a 1-year contract with a possible 1-year extension. The successful candidate will play a key role in developing and supporting the optimization and governance of ServiceNow modules related to IT Asset Management (ITAM) and IT Service Management (ITSM). You will be instrumental in enhancing service delivery, asset lifecycle visibility, and compliance within the organization's IT environment.
Advantages
- A collaborative and supportive team environment.
- Opportunity to work on a major IT platform optimization project.
- Gain valuable experience with ITAM and ITSM processes.
- Long term project with potential for contract extension
Responsibilities
- Develop and maintain the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
- Support the end-to-end asset lifecycle, from procurement to retirement.
- Implement and manage asset normalization, license reconciliation, and compliance reporting.
- Assist in HAM/SAM Pro configurations, including onboarding publishers, models, entitlements, and reclamation rules.
- Provide support for core ITSM modules: Incident, Change, Request, and Knowledge Management.
- Configure workflows, business rules, SLAs, and UI policies to align with ITIL processes.
- Assist with integrations, automating service request fulfillment and incident resolution through catalog items and Flow Designer.
- Collaborate with support teams to improve key metrics like Mean Time to Resolution (MTTR) and first-call resolution.
- Utilize scripting capabilities with JavaScript, GlideRecord, and Script Includes.
- Automate processes using Flow Designer, Business Rules, Scheduled Jobs, and Notifications.
Qualifications
- A bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field.
- Minimum of 5 years of experience in customizing and configuring modules, data analysis, reporting, and visualization.
- Strong knowledge of ServiceNow ITIL processes, specifically in Hardware and Software Asset Management, Change Management, and Incident Management.
- Proficiency in developing and configuring core modules and integrating ServiceNow with other enterprise systems.
- Expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM) modules, including asset lifecycle stages, discovery source integration, and license management.
- Advanced scripting skills using JavaScript, Business Rules, Client Scripts, GlideRecord, and Script Includes.
- Experience in developing ServiceNow workflows and forms of varying complexity.
- Proficiency in creating custom dashboards, performance analytics, and reports.
- A solid understanding of data governance principles.
- Experience with ServiceNow’s Development best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and manage multiple priorities.
- ServiceNow Certified Application Developer (CAD) is required.
Summary
If you're interested in the ServiceNow Developer role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
