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Raas InfotekAlberta, Canada- Full-time
Hope You are doing well |
We have an urgent below position .If you are interested please share your updated resume with the rate expectation.
Job Title : Senior Business Analyst
Location : Calgary AB
Job Description :
The Sr. Business Analyst will support the successful delivery of the Enterprise Service Management Transformation (ESMT) Program. Should have a rounded background and experience with multiple ServiceNow product modules. Supporting program delivery, they will be accountable for eliciting and analyzing information from business stakeholders with ServiceNow Product Owners across multiple delivery streams. Primary Accountabilities :
- Support the successful delivery of the Enterprise Service Management Transformation (ESMT) Program by ensuring overall processes, systems and infrastructure are efficient and aligned with business direction.
- Collaborate with ServiceNow Product Owners and Business Stakeholders to provide well defined requirements and acceptance criteria to enable quality delivery solutions.
- Support the ServiceNow Product Owners across the following ServiceNow Product & Processes :
- Incident, Major Incident, Security Incident, Problem & Change Management
- Request & Knowledge Management, Service Portal, Service Catalog
- Hardware Asset Management, HR Service Delivery
- Case Management, CMDB, Configuration Management
- Work within the Security Framework and provide support on security deliverables as part of the ESMT Program in areas such as SSO, foundational data and platform integrations
- Support ServiceNow Product Owners and Program OCM on ServiceNow module training and quick reference guides
- Support Process Improvement efforts within the ESMT Program by collaborating with Manager, Process Improvement on Process Improvement Framework and Process Improvement Roadmap.
- Facilitates Reporting & Insights with Business Practice Stakeholders to assure best practice alignment, usage and understanding.
Required Experience :
Thanks and Regards
MANMOHAN SINGH
Raas Infotek Corporation.
262 Chapman Road, Suite 105A,
Newark, DE-19702
Direct No : 13022869851 : EXT : 134
Email : [email protected]