Dealer Support Coordinator

Recruitment PartnersAlberta, CA

10 days ago

Job description

Dealer Support Coordinator

Our client is searching for a Dealer Support Coordinator to join their team. This role will be responsible for representing the brand with key customers across North America. A successful candidate will have a strong customer support mindset, a keen eye for detail and a natural disposition towards service.

Your success will be defined by your ability to :

Enter dealer purchase orders in a timely and accurate manner
Assist dealers through responses to inquires by phone and email and they arise
Support dealer sales management programs and implement and deliver these programs to the customers
Build and manage educational components for dealer support including product training, lunch and learns, web-hosted support sessions and others
Provide e-commerce platforms sales support including Amazon and others
Refund process administration including customer service, tracking and shipping / receiving administration
Deliver timely resolution of order and product issues
Support retail sales channel management
Serve as an escalation point for other customer support representatives

Your strengths include :

Strong customer service skills, including de-escalation, upselling, troubleshooting and problem solving

Familiarity with soft-phone systems

Microsoft Office skills, including word processing

Experience with commercial or wholesale sales / dealer channel would be an asset

Attention to detail for order entry, follow up and customer service

Strong phone and email etiquette

True sense of urgency and drive to solve problems at a customer level

Natural energy and enthusiasm for customer service and delivering the brand promise

If you are interested in this role and meet the above criteria, please click the “ Apply ” button to send your resume directly to Lily Brooks .

Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta’s best employers. At the heart of our efforts is a collaborative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.

Accounting & Finance – Engineering – Sales & Operations – Supply Chain – Human Resources – Office Support – Technology