Education

• Secondary (high) school graduation certificate

Asset languages

• Mandarin
• Cantonese

Work setting

• Airline ticket office
• Travel wholesale company

Tasks

• Manage difficult situations with customers
• Perform general office duties
• Sell travel products and travel insurance
• Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Attend to cancellations and schedule changes
• Develop contact lists
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Travel bookings

• Business travel
• Leisure travel
• Individual travel
• Group travel
• Domestic travel
• International travel
• Cruise ship

Geographical areas of specialization

• Canada
• United States
• Western Europe
• Central Europe
• Eastern Europe
• Northern Europe
• Mexico and Central America
• South America
• Caribbean
• Asia

Area of specialization

• Sales

Work conditions and physical capabilities

• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Work under pressure

Personal suitability

• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player

Experience

• Will train

Other benefits

• Free parking available
• Other benefits
• Team building opportunities