Account Jobs in Laval, QC

Who Are We

FDH Aero is a trusted global supply chain partner for aerospace and defense companies providing end-to-end supply chain solutions for OEM and aftermarket customers.

With more than 55 years of experience and operations in 14 countries we bring expertise across Commercial Defense Space Business Aviation and Cargo through our specialized business divisions Electronics Hardware Commercial Aftermarket and Defense Aftermarket .

For more information please visit the FDH Aero website.

Why Work Here

Fast-paced & Impactful Work Every decision helps keep aircraft flying and missions moving

Driven Team & Culture Supportive driven colleagues who support you every step of the way

High-Growth Opportunities We invest in your success with training and development

Competitive Benefits Package Includes medical dental vision insurance Flexible Spending Accounts (FSA) 401k matching wellness activities and more

At FDH Aero we understand that the strength of our brand comes from our people and our culture empowers every team member to contribute and grow. As a global team our culture is rooted in five (5) core values that begin with the words We are and include : service-first respectful amplifiers open-minded and accountable.

We Are Looking For

The Account Manager serves as the link between FDH Electronics and the specific accounts (customers) theyve been assigned to handle. They listen carefully to a clients needs and figure out ways to achieve these objectives. The Account managers responsibilities include developing long-term relationships with a portfolio of clients connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

What Youll Do

As an Account Manager youll be responsible for :

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email phone online presentations screen-share and in-person meetings
• Develop a trusted advisor relationship with key accounts customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Enhance department and organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customers usage of our product
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Quoting and Selling the entire product line to customers
• Loading of new part numbers into the system
• RMA and Order Entry
• Monitor various reports including but not limited to sales flash open orders hold report customer forecast report and overall portal management
• Act as the lead on customer calls and meetings along with the BDM
• Responsible for monitoring and improving the customer score card

What You Bring

Language Requirements

Working Conditions

Legal & Compliance Notice

This position complies with Québec labour standards (CNESST) and applicable human-rights legislation. FDH Electronics is an equal opportunity employer and encourages applications from women Indigenous peoples visible and ethnic minorities and persons with disabilities.

Eligibility to Work

Candidates must be legally authorized to work in Canada.

Required Experience :

Manager

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full-Time

Experience : years

Vacancy : 1