Account Coordinator

Company Overview : National Dispatch Group is a premier provider of nationwide dispatch services, dedicated to delivering exceptional client satisfaction and operational efficiency. We are committed to cultivating a collaborative and supportive work environment where employees can thrive and grow.Position Overview : Great opportunity for people with customer service experience looking for stability and for recent graduates looking to enter the workforce. We are in search of an Account Coordinator to join our dynamic team of specialists. The ideal candidate will be a proactive and detail-oriented individual with outstanding communication skills and a strong dedication to customer service.  This role presents an exciting opportunity to embark on a career with a reputable and expanding company.Job Description : Respond promptly to incoming calls and emails from clients to generate quotes, process orders, and coordinate dispatches nationwide.Research and identify the specific equipment or specialists required for each request and coordinate operations accordingly.Provide courteous and informative customer support, showcasing a comprehensive understanding of our services and capabilities.Collaborate with team members to address and resolve any significant client issues, such as delays or delivery difficulties.Follow up with clients to ensure satisfaction, monitor job progress, and promptly address any concerns.Participate in limited on-call service rotations with compensation.Availability to work on-call rotations as required. Qualities :  Customer-oriented with a service-first mindset.Tech-savvy and adaptable to new software and systems.Outgoing and personable, with strong interpersonal skills.Motivated and proactive, demonstrating a strong work ethic.Team-oriented with the ability to collaborate effectively.Excellent communicator, both verbally and in writing. Required Qualifications :  High school diploma or equivalent experience.Min. 1 to 3 years of experience in retail, customer service, or call centre environments.Proficiency in English; ability to communicate in French is preferred.If you have experience in retail, facilities management, or construction, it would be considered advantageous for this role. Job Type : Full-time, in-office (not remote)Compensation : Starting $41,600.00 per yearBenefits (After Probation Period) : Medical and Dental benefits, vacation Schedule : Mon to Fri 8 : 30 - 5 : 00pm; Potential for alternative shifts : Wed-Sun (normal office hours) or Mon-Fri 12 : 30-9 : 00 pm; On-call rotationsSupplemental Pay Types : Bonus pay Must be able to commute as this is an in-office job English & French preferredWork Location : In-person, Montréal, QC H4P 2N5We extend our gratitude to all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.