Customer Care Representative

As a property and casualty insurance specialist for more than 100 years, Sandbox Mutual Insurance

Company seeks opportunities to be the preferred insurance carrier. At Sandbox, we not only

celebrate people, but we are driven by a relentless need to build personal connections resulting in

exceptional customer experiences. Join a team that strives to become a beacon of hope in times

where people need us the most.

We are very excited to be growing our Sandbox family. We have two (2) permanent, full-time

Customer Care Representative positions and are on the search for our team members. Reporting to

the Manager, Customer Experience, the successful candidates will ensure customers receive timely

and accurate assistance and solutions while addressing customer needs in a delightfully simple

manner in alignment with Sandbox delivering exemplary customer experiences.

As a Customer Care Representative, YOU Will Be Responsible For :

• Responding promptly and professionally to customer inquiries, requests and complaints received via phone, email, chat, and other digital channels while maintaining consistency in service quality across all platforms.
• Maintain accurate and detailed records of each customer interactions, transactions, and resolutions in the company's Customer Relationship Management (CRM) system.
• Ensure all interactions are completed within established standards of delivery and service level to facilitate the achievement of member satisfaction, productivity, and efficiency in a fast paced environment.
• Assist with training and guiding new team members.
• Process payments from brokers and policy holders.
• Perform other related duties as assigned.

What We Need From YOU!

• Completion of Grade 12 education.
• One year underwriting, claims or accounting experience; or one year customer service, call centre, conflict resolution, customer sales, or customer support role, preferably within the insurance industry or other direct related experience or training.
• Proven ability to communicate effectively, verbally and in writing. Share information, listen actively, and respond empathetically to customer inquiries and concerns and to perform detailed work accurately.
• Proficiency in using computer systems and software applications, including CRM systems and Microsoft Office suite.
• Ability to lead, motivate, and train other employees.
• Ability to establish and maintain respectful, effective working relationships with others internally and externally.
• Act as a role model who supports a delightfully simple insurance experience and a positive
• organization culture.

WHY SANDBOX MUTUAL INSURANCE?

Come grow your career with a company committed to putting people first. At Sandbox, we take pride in caring for our employees as it is the collaborative efforts of our entire team which will allow

us to continue to remain successful today and into the future.

This unionized position offers an annual salary range of $47,934 62,733, a comprehensive benefits package, a fun and inclusive work environment, professional development opportunities

and the potential for further advancement within the company.

HOW TO APPLY

Please submit an electronic copy of your cover letter and resume with Customer Care Representative SP#388, 389 in the subject line to [email protected].

The posting will remain open until the positions are filled. Sandbox Mutual Insurance thanks all interested candidates;

however, only those considered for an interview will be contacted.